Staff Engineer - Field Installations & Customer Support

Kulicke and Soffa Industries, Inc; Kuala Lumpur; On-site; MYR 100,000 - 140,000; Full time

Job summary

Kulicke and Soffa Industries, Inc in Malaysia seeks an experienced field service specialist responsible for on-site installation, diagnostics, and repair of K&S equipment. You will install, upgrade and relocate systems, troubleshoot hardware and software, and provide prompt support to customers.

The role requires an engineering degree or technical studies, at least 8 years of relevant experience, and strong data analysis and communication skills. On-site work will be common.

Qualifications

• Engineering degree or technical studies required.
• Minimum 8 years of relevant experience in equipment installation, troubleshooting, and service.
• Strong problem-solving and excellent communication skills; data analysis capability.

Responsibilities

• Install on-site equipment including new equipment, upgrades and relocations.
• Troubleshoot hardware and software issues.
• Provide responsive phone and email support to ensure customer success.
• Instruct and train customers in the use of the equipment; coach junior team members.
• Develop buy-off receipts and ensure proper documentation.
• Address highly complex hardware and/or software problems.

Skills

On-site installation

Troubleshooting

Customer support

Communication

Team coaching

Education

Engineering degree/Technical studies

Tools

K&S equipment knowledge

Data analysis

Job description

Kulicke and Soffa Industries, Inc in Malaysia seeks an experienced field service specialist responsible for on-site installation, diagnostics, and repair of K&S equipment. You will install, upgrade and relocate systems, troubleshoot hardware and software, and provide prompt support to customers.

The role requires an engineering degree or technical studies, at least 8 years of relevant experience, and strong data analysis and communication skills. On-site work will be common.