Sr. ServiceNow Engineer

Tech Tiera Corporation; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Tech Tiera Corporation in Kuala Lumpur, Malaysia seeks a ServiceNow Specialist to support core modules including ITAM, ITOM, and CMDB, ensuring reliable operation of the ServiceNow platform. The role emphasizes hands-on configuration, integration work via REST API, MID Server setup, and collaboration in an Agile environment to deliver robust IT service management.

Candidates should bring experience with Discovery and ATF, as well as ITIL processes, to drive continuous improvement and effective

Qualifications

• ServiceNow experience over 2 years as developer, business expert or similar.
• Understanding of ServiceNow architecture, principles and processes.
• Proficiency in ServiceNow configuration including workflows, business rules, UI policies and scripting.
• Experience in ServiceNow Discovery and MID Server setup
• Hands-on experience with ServiceNow integrations using REST API.
• Understanding of Automated Test Framework (ATF) and deployment processes.
• Understanding of ITIL processes.
• Excellent understanding of general IT infrastructure landscapes and technologies
• Familiarity with Atlassian tools (JIRA, Bitbucket, Confluence).
• Ability to work in agile environment.
• Exceptional problem-solving skills, effective communication and interpersonal skills.
• Logical and analytical thinking.
• All the above are compulsory requirements.

Responsibilities

• Support the ServiceNow platform's core modules, IT Asset Management (ITAM), Discovery / IT Operations Management (ITOM), and CMDB, to ensure its reliable and effective operation.

Skills

ServiceNow

ITAM

ITOM

CMDB

Discovery

MID Server

REST API

Scripting

Workflows

UI Policies

ATF

ITIL

Agile

JIRA

Confluence

Bitbucket

Tools

JIRA

Confluence

Bitbucket

Job description

Support the ServiceNow platform's core modules, IT Asset Management (ITAM), Discovery / IT Operations Management (ITOM), and CMDB, to ensure its reliable and effective operation.

Specialist knowledge (work experience, further qualification):

• ServiceNow experience over 2 years as developer, business expert or similar.
• Understanding of ServiceNow architecture, principles and processes.
• Proficiency in ServiceNow configuration including workflows, business rules, UI policies and scripting.
• Experience in ServiceNow Discovery and MID Server setup
• Hands-on experience with ServiceNow integrations using REST API.
• Understanding of Automated Test Framework (ATF) and deployment processes.
• Understanding of ITIL processes.
• Excellent understanding of general IT infrastructure landscapes and technologies
• Familiarity with Atlassian tools (JIRA, Bitbucket, Confluence).
• Ability to work in agile environment.
• Exceptional problem-solving skills, effective communication and interpersonal skills.
• Logical and analytical thinking.
• All the above are compulsory requirements.