Sr Quality Engineer

Keysight Technologies SAles Spain SL.; Bayan Lepas; On-site; MYR 120,000 - 200,000; Full time

Job summary

Keysight Technologies SAles Spain SL. seeks a senior quality enablement professional to lead customer issue resolution and governance across global operations. You will drive data‑driven decisions, ensure timely CIR deliverables, and partner with cross‑functional teams to strengthen customer trust.

You will coordinate with Order Fulfilment, lead improvement initiatives, and support audits and customer visits to achieve high standards of product quality and service performance.

Qualifications

• Bachelor’s or Master’s degree in Engineering or Science, or equivalent, with typically 5+ years of relevant experience.
• Experience applying quality tools to drive continuous improvement, including RCA, ISO 9000 standards, LEAN, and statistical methods.
• Strong attention to detail with solid analytical and problem-solving skills.
• Excellent communication and presentation abilities to convey insights clearly.
• Proven track record in managing customer issues and escalations with a customer-first mindset.
• Ability to collaborate across functions and levels, including production engineering and service centers.
• Experience in project coordination and visits/audits with stakeholders is a plus.

Responsibilities

• Lead customer issue resolution and escalations through the CIR process with timely closure and strong communication.
• Own end-to-end RTF governance, including TAT control, data integrity, escalation management, and global monitoring.
• Ensure all CIR deliverables: initial response, containment, replacements, returns, RCA, and closure.
• Drive SDC program governance and global RTF standardization via structured sprint execution and NPI readiness.
• Enable data-driven engagement by consolidating quality, delivery, and revenue insights to anticipate issues.
• Collaborate with Order Fulfilment to ensure root cause analysis quality and product reliability.
• Build strong relationships with field organization and order fulfilment teams to resolve concerns.
• Lead continuous improvement initiatives with LEAN tools to improve efficiency and customer experience.
• Participate in customer visits, audits and engagement events to reinforce outcomes.

Skills

Analytical skills

Problem solving

Communication skills

Presentation skills

Cross functional collaboration

Project management

Customer focus

Attention to detail

Education

Bachelor’s or Master’s degree in Engineering or Science

Tools

ISO 9000 standards

LEAN methodologies

Quality tools

Root Cause Analysis (RCA)

Why-Why analysis

Statistical tools

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world‑class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award‑winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry‑first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

1. Lead customer issue resolution and escalations through the Keysight Customer Feedback process (CIR), ensuring timely and effective closure while maintaining strong customer communication and satisfaction.

2. Own end-to-end RTF operational governance, including TAT control, data integrity, escalation management, and real‑time performance monitoring to sustain ≥80% target performance and prevent degradation that would result in delayed shipments, missed customer commitments, and increased CIRF cases and global support requests.

3. Ensure all customer requirements and CIR deliverables are met, including initial response, containment, replacements, defective returns, root cause analysis, and closure, with high quality and timeliness.

4. Drive SDC program governance and global RTF standardization through structured sprint execution, process alignment, work instruction control, and NPI readiness to ensure consistent global execution, strong system adoption, and minimized operational risk.

5. Enable data‑driven customer engagement by consolidating quality, delivery, and revenue insights to support proactive issue prevention, faster decision‑making, and structured engagement that strengthens customer confidence and supports business growth.

6. Work closely with Order Fulfilment to ensure root cause analysis quality meets customer expectations and provides assurance of product reliability and issue resolution.

7. Build strong relationships with the Keysight field organization and Order Fulfilment teams, proactively engaging stakeholders to anticipate and resolve customer concerns.

8. Lead continuous improvement initiatives using Quality tools and LEAN methodologies to drive operational efficiency, process capability, and customer experience improvements.

9. Participate in and lead customer visits, audits, and key engagement events to ensure successful outcomes, strengthened relationships, and alignment to customer expectations.

Qualifications

• Bachelor’s or Master’s degree in Engineering or Science, or equivalent, with typically 5+ years of relevant experience.
• Knowledge and experience in applying quality tools to drive continuous improvement, including Root Cause Analysis (RCA), ISO 9000 standards, LEAN methodology, Why‑Why analysis, and statistical tools.
• Strong attention to detail with solid analytical and problem‑solving skills.
• Good communication and presentation skills, with the ability to clearly articulate technical and operational insights.
• Experience in managing customer issues and escalations, with a strong passion for customer success.
• Ability to collaborate effectively across functions and organizational levels, including Production Engineering, Field Engineering, Contact Center, Technical Contact Center, Service Centers, Spare Parts organization, and Management.
• Ability to work independently and manage projects, including customer visits, audits, and engagement events; knowledge of project management or project coordination is an added advantage.
• Proficiency in additional languages (reading and writing) is an advantage.

Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***