Hub Supervisor - First Mile, SPX Express (Bangi, Chan Sow Lin)

SPX Express; Kuala Lumpur; On-site; MYR 27,900 - 44,640; Full time

Job summary

A logistics service provider in Kuala Lumpur is seeking an Operations Coordinator for monitoring and coordinating seller pick-up orders, assigning locations, and ensuring compliance with safety standards. Candidates should have relevant qualifications, with skills in Excel and communication. Experience in logistics is an advantage, along with the ability to thrive in an agile environment. This role requires initiative to analyze complaints and improve efficiencies. Flexible, dynamic work environment offered.

Qualifications

• Experience in logistics operations would be an advantage.
• Familiarity with postcodes, routing, and mapping would be beneficial.

Responsibilities

• Monitor & coordinate seller pick-up order.
• Assign pick-up locations efficiently.
• Perform quality checks upon warehouse arrival.
• Address seller complaints and implement preventive measures.
• Monitor timeliness of pick-up activities.
• Assist in training new drivers.
• Report on KPI compliance.
• Ensure compliance with safety policies.

Skills

Intermediate Excel

Intermediate Google Spreadsheets

Excellent leadership skills

Excellent communication skills

Ability to work in agile environments

Fast learning capabilities

Education

Diploma / Degree in Business, Supply Chain Management, Engineering or relevant disciplines

Job description

Job Description

• Monitor & coordinate seller pick-up order
• Assign pick-up locations according to the timing of pick-up and ensure cost optimisation at all times
• Perform quality and quantity checks once items have arrived at the warehouse
• Address seller complaints and perform analysis to identify the root cause. Simultaneously implementing preventive measures
• Ensure all pick-up activities are carried out in a timely manner by monitoring the productivity of drivers & riders
• Assist the fleet team lead in deployment and training of new drivers where applicable
• Monitor and report KPI compliance
• Ensure the compliance of safety policies and standard operations procedures for warehouse parcel inbound

Requirements

• Diploma / Degree in Business, Supply Chain Management, Engineering or relevant disciplines is advantageous
• Intermediate Excel and Google Spreadsheets literacy
• Experience in logistics operations would be an advantage
• Familiarity with postcodes / routing / mapping would be of good use
• Excellent leadership and communication skills
• Able to work in an agile environment
• Fast learner, comfortable with fast-paced environment