Specialist, Customer Success (Hindi Speaker)

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service firm is looking for a Specialist in Customer Success fluent in Hindi to support and build strong relationships with customers. This full-time role involves managing a high volume of customer communications, conducting product health checks, and documenting customer feedback. Ideal candidates should possess strong customer service skills and the ability to effectively handle customer inquiries. Join us to enhance customer satisfaction and engagement in a dynamic work environment.

Qualifications

• Fluent in English and Hindi.
• Strong customer service orientation and experience.
• Ability to manage communication channels effectively.

Responsibilities

• Manage high volume of customer contacts daily.
• Conduct health checks to gauge product satisfaction.
• Document feedback and insights from customers.

Skills

Hindi language proficiency

Customer relationship management

Communication skills

Job description

Job Title

Specialist, Customer Success (Hindi Speaker)

Job Description

The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

Responsibilities

• Manage high volume of customer contacts and communications through phone and email each day
• Use contact search and productivity tools to verify contact information is accurate
• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
• Develop a level of product knowledge to speak intelligently to customers and address specific objections
• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
• Work with teams and management to promote a positive customer experience

Location

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements

English, Hindi (Required)

Time Type

Full time

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