Specialist, Credit and Collections

ResMed Inc; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

ResMed in Kuala Lumpur is seeking a Credit Control professional to manage customer credit accounts, monitor receivables and drive timely collections while preserving strong customer relationships. You will work with Finance, Customer Service and Products teams to assess credit risk, resolve disputes, reconcile ledgers and ensure accurate postings, supporting cash flow optimization.

The role requires at least four years of experience in credit control or accounts receivable, with strong

Qualifications

• Bachelor’s degree in finance, Accounting, Business Administration, or related field.
• Minimum 4 years’ experience in Credit Control, Accounts Receivable, Collections, or Finance.
• Strong negotiation and communication/written skills.
• Excellent attention to detail and problem-solving abilities.
• Strong analytical and organizational skills.

Responsibilities

• Manage a portfolio of customer accounts and monitor outstanding receivables to ensure timely payment.
• Conduct daily follow-up on overdue payments through telephone calls and emails correspondence.
• Monitor and respond to emails promptly, ensuring timely follow-up on customer payment and account queries.
• Review customer accounts, payment history, credit terms, and outstanding balances to identify potential credit risks.
• Investigate and resolve customer payment disputes, invoice discrepancies, credit notes, and billing issues in coordination with relevant departments.
• Reconcile customer accounts and ensure all payments, receipts, adjustments, and outstanding balances are accurately recorded.
• To prepare and furnish customer with the account statement when required.
• Allocate customer payments accurately and maintain up‑to‑date account records in the system.
• Liaise with Finance, Customer Service, and Products teams to resolve account‑related issues and prevent future payment delays.
• Negotiate payment arrangements and recovery plans with customers while ensuring compliance with company credit policies.
• Monitor high-risk and delinquent accounts and escalate unresolved cases to management or external collection agencies where required.
• Prepare supporting documentation and recommendations for the write‑off of irrecoverable customer balances, ensuring appropriate approval is obtained before processing.
• Process approved bad debt write‑offs and ensured customer accounts and accounting records are updated accurately.
• Ensure compliance with company credit policies, internal controls, and standard operating procedures.
• Identify opportunities to improve collection processes, reduce overdue receivables, and strengthen overall cash flow.

Skills

Negotiation

Communication

Written communication

Analytical skills

Organizational skills

Education

Bachelor’s degree in Finance or Accounting or related field

Job description

The Finance team’s goal is to be a trusted and collaborative partner to all the businesses and functional teams that we work with, bringing business acumen, financial expertise and insights to aid decision‑making and deliver value to our stakeholders. We strive to generate value through providing specialist advice and making recommendations to optimize decision making, delivering transparent processes and implementing governance and controls to mitigate risk.

Job Summary

Responsible for managing customer credit accounts, monitoring accounts receivable, ensuring timely collection of outstanding payments, and minimizing credit risk. The role involves maintaining accurate customer accounts, resolving payment and billing disputes, conducting credit assessments, and working closely with Finance, Customer Service and Products teams to achieve collection’s objective while maintaining strong customer relationships.

Job Description

• Manage a portfolio of customer accounts and monitor outstanding receivables to ensure timely payment.
• Conduct daily follow-up on overdue payments through telephone calls and emails correspondence.
• Monitor and respond to emails promptly, ensuring timely follow-up on customer payment and account queries.
• Review customer accounts, payment history, credit terms, and outstanding balances to identify potential credit risks.
• Investigate and resolve customer payment disputes, invoice discrepancies, credit notes, and billing issues in coordination with relevant departments.
• Reconcile customer accounts and ensure all payments, receipts, adjustments, and outstanding balances are accurately recorded.
• To prepare and furnish customer with the account statement when required.
• Allocate customer payments accurately and maintain up‑to‑date account records in the system.
• Liaise with Finance, Customer Service, and Products teams to resolve account‑related issues and prevent future payment delays.
• Negotiate payment arrangements and recovery plans with customers while ensuring compliance with company credit policies.
• Monitor high-risk and delinquent accounts and escalat unresolved cases to management or external collection agencies where required.
• Prepare supporting documentation and recommendations for the write‑off of irrecoverable customer balances, ensuring appropriate approval is obtained before processing.
• Process approved bad debt write‑offs and ensured customer accounts and accounting records are updated accurately.
• Ensure compliance with company credit policies, internal controls, and standard operating procedures.
• Identify opportunities to improve collection processes, reduce overdue receivables, and strengthen overall cash flow.

Required Qualifications

• Bachelor’s degree in finance, Accounting, Business Administration, or related field.
• Minimum 4 years’ experience in Credit Control, Accounts Receivable, Collections, or Finance.
• Strong negotiation and communication/written skills.
• Excellent attention to detail and problem‑solving abilities.
• Strong analytical and organizational skills.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

Resmed (NYSE:RMD, ASX: RMD) creates life‑changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI‑powered digital health solutions, cloud‑connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.