Strategic Credit & Collections Specialist

ResMed (Malaysia) Sdn Bhd (MY); Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

ResMed (Malaysia) Sdn Bhd (MY) is seeking a capable Credit Control professional to manage customer credit accounts, monitor receivables, and ensure timely collections while minimizing credit risk. Colleagues in Finance, Customer Service and Products teams support resolution of disputes and optimization of cash flow.

With a Bachelor’s degree and at least four years in credit control or accounts receivable, you will analyze credit terms, negotiate payment plans, and maintain accurate account

Qualifications

• Bachelor’s degree in finance, Accounting, Business Administration, or related field.
• Minimum 4 years’ experience in Credit Control, Accounts Receivable, Collections, or Finance.
• Strong negotiation and communication/written skills.
• Excellent attention to detail and problem-solving abilities.
• Strong analytical and organizational skills.

Responsibilities

• Manage a portfolio of customer accounts and monitor outstanding receivables.
• Conduct daily follow-up on overdue payments via phone and email.
• Review customer accounts, payment history, and credit terms to identify risks.
• Investigate and resolve payment disputes and billing issues with relevant departments.
• Reconcile customer accounts and maintain up-to-date records in the system.
• Prepare customer account statements when required.
• Negotiate payment arrangements and recovery plans in line with policies.
• Monitor high-risk accounts and escalate unresolved cases as needed.
• Process approved write-offs and ensure accounting records are updated.

Job description

ResMed (Malaysia) Sdn Bhd (MY) is seeking a capable Credit Control professional to manage customer credit accounts, monitor receivables, and ensure timely collections while minimizing credit risk. Colleagues in Finance, Customer Service and Products teams support resolution of disputes and optimization of cash flow.

With a Bachelor’s degree and at least four years in credit control or accounts receivable, you will analyze credit terms, negotiate payment plans, and maintain accurate account