Solutions Specialist, Microsoft Cloud & Incident Advisory

Enfrasys Group; Petaling Jaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

A technology consulting firm in Malaysia seeks a skilled professional to own major incidents, drive root cause analysis, and lead workshops. The role requires a minimum of 4 years in infrastructure or cloud services, with a strong understanding of Microsoft technologies. Responsibilities include coordinating with vendors, engaging clients, and mentoring junior staff. A commitment to continuous learning and readiness to travel are key aspects of this position.

Qualifications

• Minimum 4 years of hands‑on experience in infrastructure/cloud implementation or managed services.
• Experience in an enterprise or SI environment, preferably Microsoft.
• Ability to lead technical discussions and engage customers effectively.
• Willingness to travel for project assignments.

Responsibilities

• Own L3–L4 escalations and drive RCA.
• Conduct customer workshops and service reviews.
• Coordinate cross-vendor technical resolutions.
• Mentor junior engineers and enhance service quality.

Skills

Troubleshooting skills

Root-cause analysis

Microsoft cloud technologies knowledge

Analytical skills

Customer engagement abilities

Job description

A technology consulting firm in Malaysia seeks a skilled professional to own major incidents, drive root cause analysis, and lead workshops. The role requires a minimum of 4 years in infrastructure or cloud services, with a strong understanding of Microsoft technologies. Responsibilities include coordinating with vendors, engaging clients, and mentoring junior staff. A commitment to continuous learning and readiness to travel are key aspects of this position.