Solution / Lead Architect

Teleperformance; Kuala Lumpur; On-site; MYR 260,000 - 420,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd is seeking a Solution / Lead Architect to be the design authority for the Centre of Excellence, moving from configuring TP tools to building custom software from scratch. The Architect ensures every solution meets TP security and engineering standards and can be hosted in a TP environment for production.

Key duties include owning reference architectures for RPA, AI, Power Platform and custom apps; acting as the design gate; embedding security-by-design; defining

Qualifications

• Degree in Computer Science, Software Engineering or a related field (or equivalent experience).
• 8+ years in software engineering, including 3+ years in a solution / technical architect role.
• Proven track record taking custom applications through enterprise security and compliance gates into production.

Responsibilities

• Own reference architectures, design patterns and solution blueprints for RPA, AI, Power Platform and custom-built applications.
• Act as the design gate: chair design reviews and approve solution designs before any build begins.
• Embed security-by-design into every solution; ensure designs meet TP's security standard and clear gates (TPSC, GCC, app scanning).
• Define data flows, integrations, APIs and hosting architecture, and secure necessary database and network access approvals.
• Establish CI/CD and source-control standards (TP GitHub) with DevOps / CI-CD Engineer.
• Mentor pod tech leads and engineers, raising the team's engineering maturity from configuration to production-grade development.
• Produce architecture documentation, ADRs and standards to retain knowledge and enable repeatable processes.

Skills

Architecture & design leadership

Security & compliance fluency

Stakeholder management

Mentoring

Cloud architecture

CI/CD practices

Containerisation

Infrastructure as Code

Security-by-design

Education

Bachelor's degree in Computer Science / Software Engineering or related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Solution / Lead Architect is the single design authority for the Centre of Excellence as it moves from configuring existing TP tools to building custom software from scratch. The role exists to ensure that every solution is architected once, to TP's security and engineering standards, so it can be hosted in a TP environment and reach production without rework. The Architect designs solutions to pass TP's security compliance (TPSC), cloud governance (GCC) and application-scanning gates by design — not after the fact — and is the trusted technical interface to the wider engineering organisation.

Key responsibilities

Own reference architectures, design patterns and solution blueprints for RPA, AI, Power Platform and custom-built applications.

Act as the design gate: chair design reviews and approve solution designs before any build begins — nothing goes to Build without an approved design.

Embed security-by-design into every solution; ensure designs meet TP's security standard and clear TPSC, GCC and app scanning.

Define data flows, integrations, APIs and hosting architecture, and secure the necessary database and network access approvals.

Establish CI/CD and source-control standards (TP GitHub) jointly with the DevOps / CI-CD Engineer, so pods deploy the approved way.

Mentor pod tech leads and engineers, raising the team's engineering maturity from configuration to production-grade development.

Produce architecture documentation, decision records (ADRs) and standards so knowledge is retained and repeatable.

What we’re looking for

Degree in Computer Science, Software Engineering or a related field (or equivalent experience).

8+ years in software engineering, including 3+ years in a solution / technical architect role.

Proven track record taking custom applications through enterprise security and compliance gates into production.

Strong cloud architecture experience (Azure, AWS or GCP) and enterprise integration / API / data design.

Deep understanding of secure SDLC and security-by-design practices.

Working knowledge of CI/CD, containerisation and infrastructure-as-code.

Key Skills

Architecture & design leadership; ability to set standards and hold a design-review gate.

Security and compliance fluency (secure coding, threat modelling, compliance gating).

Excellent stakeholder management and technical communication across MY & TH teams.

Mentoring and uplift — able to grow tech leads and engineers.

What we offer

At Teleperformance Malaysia Sdn Bhd, we are committed to supporting the professional and personal development of our employees. We provide competitive remuneration packages, comprehensive health and wellness benefits, and clear career progression pathways. Our organisation fosters a collaborative and inclusive work environment where innovation is encouraged and individual contributions are valued. We offer flexible working arrangements where applicable, professional development opportunities including training and certification support, and access to a range of employee assistance programmes. We believe in investing in our talent and creating an inspiring workplace culture that promotes both individual growth and organisational success.