Solution Engineer - Malaysia Market, Lark APAC - Lark Global

Bytedance; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

ByteDance's Lark team in Malaysia seeks a seasoned Solution Engineer to advance global go-to-market initiatives. You will translate customer challenges into practical Lark-based demos, build PoCs, and partner with sales to close deals across English and Mandarin-speaking regions.

You will work with cross-functional teams to deliver measurable value, align with product roadmaps, and travel as needed to support customers in Southeast Asia.

Qualifications

• Minimum 4 years of solution engineering or solution consulting experience in a SaaS organization.
• Hands-on experience with collaboration, workflow automation, or integration platforms.
• Excellent verbal, written, and presentation skills in English and Mandarin Chinese.
• Experience building and delivering Proofs of Concept (PoCs) and responding to RFIs/RFPs.
• Hands-on experience using AI products to solve business problems.
• Willingness to travel and adapt to a fast-paced environment.
• Ability to work cross-functionally with Sales, Marketing, Partners, and Product teams.

Responsibilities

• Partner with Account Executives to drive complex deals involving multiple C-level stakeholders.
• Lead technical discovery and qualification to understand customers’ objectives, pain points, and success criteria.
• Prepare and deliver value-based demonstrations and PoCs, including responses to RFIs/RFPs.
• Guide customers through evaluation to ensure the proposed solution meets objectives and technical requirements.
• Collaborate with Marketing, Sales, Partners, and Customer Success to accelerate customer acquisition and support ongoing transformation goals.
• Work closely with Product teams to share market insights and influence the product roadmap.
• Act as a trusted technology advisor to customers, partners, and internal stakeholders.

Skills

Solution engineering

PoCs

Customer-facing

English-Mandarin

AI products

Cross-functional

Job description

Location:

Team:

Employment Type:

Regular

Job Code:

A107613

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Responsibilities

The Lark Global team drives Lark's commercial growth across international markets. We bring Lark's enterprise AI Workspace to organizations worldwide, helping businesses accelerate digital transformation, improve productivity, and build more connected workplaces.International growth is fundamentally different from scaling in a single market. Every region has different customer expectations, competitive landscapes, levels of AI adoption, and ways of working. Success means balancing a consistent global product with deeply localized go-to-market strategies, earning credibility market by market while building one global brand.As AI transforms how organizations work, you will help bring this new way of working to businesses around the world. You will shape go-to-market strategies, work cross-functionally to solve complex market challenges, and see your ideas translate into real customer adoption and business growth.About the TeamThe Solution Engineering team at Lark sits at the intersection of business, technology, and customer success. We translate complex customer challenges into practical, scalable solutions using Lark’s collaboration, automation, and AI capabilities.We partner closely with Sales, Product, and Customers to design, demonstrate, and deliver solutions that drive measurable business outcomes. Beyond winning deals, we shape how customers transform the way they work by connecting people, processes, and data on a single platform.About YouYou are passionate about designing solutions and clearly articulating their value to customers. As a trusted advisor, you combine deep product expertise, strong business acumen, and hands‑on technical skills to accelerate customer decisions, reduce risk, and drive long-term value with Lark.You work independently, manage competing priorities effectively, and thrive in fast-paced environments with tight timelines.

• Partner with Account Executives to drive complex deals involving multiple C-level stakeholders.
• Lead technical discovery and qualification to understand customers’ business objectives, pain points, and success criteria.
• Prepare and deliver value-based demonstrations and proofs of concept (PoCs), including hands‑on technical response to RFIs/RFPs, that show how Lark meets customer needs.
• Guide customers through the evaluation process to ensure the proposed solution meets their business objectives and technical requirements.
• Work cross‑functionally with Marketing, Sales, Partners, and Customer Success to accelerate customer acquisition through aligned campaigns and pipeline execution, and to support existing customers in achieving their transformation goals.
• Work closely with Product teams to share market insights and influence the product roadmap.
• Act as a trusted technology advisor to customers, partners, and internal stakeholders.

Qualifications

Minimum Qualifications:

• Minimum 4 years of solution engineering or solution consulting or solution architect experience in SaaS organization.
• Hands‑on experience with collaboration, workflow automation, or integration platforms (e.g., building demos, configuring integrations, or automating workflows for customers).
• Excellent verbal, written, and presentation skills in English and Mandarin Chinese. This is a customer‑facing role that requires pitching and presenting Lark solutions to prospects and supporting POCs; the majority of our target customers in the market are from English and Chinese‑speaking regions.
• Experience building and delivering Proofs of Concept (PoCs), including technical responses to RFIs/RFPs.
• Hands‑on experience using AI products and applying them to solve real business or workflow problems.
• Self‑motivated and able to adapt to rapidly evolving product, organization and market.
• Ability to travel as needed and to work flexible hours throughout the sales territory.

Preferred Qualifications:

• Experience working with customers in Malaysia, and ideally the broader SEA market e.g. Singapore, Indonesia, etc.
• Industry domain knowledge in ICT, Retail, Consumer Goods, Manufacturing or similar.
• Experience with cloud technologies: SaaS applications, iPaaS (Integration Platform as a Service), cloud infrastructure, etc.
• A startup mindset with a proactive, resourceful approach to solving problems and delivering polished outcomes.

Job Information

About Lark

Lark is the next‑generation collaborative tools that boost organizations' efficiency, creativity, and engagement by integrating Messenger, Docs, Calendar, Video calls, Emails, and more into one easy‑to‑use app.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.