Solution Architect - Client Engineering

XL Axiata; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

XL Axiata seeks a Solution Architect to be the primary technical owner for assigned customer accounts in Malaysia, including CelcomDigi and others. You will translate customer requirements into BRDs, maintain roadmaps, and drive customer-specific demos to expand platform adoption.

You will own technical engagements, propose use cases, and ensure alignment of demonstrations with business objectives while coordinating with Sales and COO teams.

Qualifications

• Proven ability to design solution architectures for telecom platforms (BSS/OSS, charging, provisioning, network APIs).
• Experience translating customer requirements into structured BRDs and business outcomes.
• Knowledge of fintech/payments ecosystems and API-based integrations.

Responsibilities

• Own technical ownership for assigned customers and manage engineering coordination across releases and platforms.
• Maintain customer roadmaps, capture BRDs, and present validated BRDs in reviews.
• Design and maintain customer-specific use cases and demos aligned to business goals.
• Collaborate with Sales and COO in technical engagements and validate solution feasibility.
• Own and maintain the demo environment and repository of reusable demos/use cases for regional customers.

Skills

Solution architecture

Telecom domain knowledge

API integration

Fintech/payments knowledge

Business value translation

Job description

The Solution Architect serves as the primary technical owner for assigned customer accounts (e.g. CelcomDigi, XL Axiata, Telin, Bank Muamalat and emerging customers). The role is responsible for building long-term technical relationships, translating customer requirements into structured Business Requirements Documents, maintaining customer roadmaps and driving customer-specific demos that increase adoption and expansion of our platforms.

Key Responsibilities

Technical Account Ownership & Customer Engagement

• Act as the primary engineering counterpart for assigned customers across releases and platforms
• Establish regular technical engagements to understand customer challenges and strategic priorities
• Proactively identify use cases and opportunities to increase platform adoption

Requirements Management & BRDs

• Capture enhancement requests, change requests and new feature requirements during customer engagements
• Produce structured BRDs validated directly with customers
• Qualify requests against existing platform capabilities and product scope

Customer Roadmaps & Product Feedback

• Maintain a roadmap for each assigned customer, tracking requirements and implementation progress
• Present validated BRDs through the weekly Client Engineering - Practices review
• Identify whitespace opportunities, adjacent modules and future expansion initiatives
• Own and maintain the Client Engineering demo environment
• Design customer-specific use cases and demonstrations aligned to business objectives
• Maintain a repository of reusable demos and use cases for Malaysia and Indonesia

Commercial Technical Support

• Partner with Sales and the COO organisation during customer engagements
• Provide technical guidance and validate solution feasibility
• Own technical follow-up activities from commercial discussionsSupport opportunity qualification and progression through technical input

Person Specifications

• Customer-first problem-solving mindset
• Solutioning architecture and design skills
• Ability to translate technical complexity into business value
• Telecom domain expertise, including BSS/OSS, charging, provisioning, and network APIs
• API and integration architecture knowledge
• Understanding of fintech and payment ecosystems