Social Media Customer Service

EIGHTFOLD DIGITAL MARKETING; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Benefits offered by this job

Annual 13th Month Bonus

Lunch Allowance

Medical

Job summary

Eightfold Digital Marketing in Kuala Lumpur is seeking a creative, social-media savvy junior team member to drive influencer campaigns. You will identify suitable influencers, brief KOLs, and support content co-creation to achieve strong brand results.

Fresh graduates are welcome and you will collaborate with a marketing team; proficiency in Facebook, Instagram, and other platforms is expected. Strong Excel skills and Mandarin are must-haves.

Qualifications

• Strong familiarity with major social media platforms.
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• Proficient in Microsoft Excel, with the ability to manage and present data clearly
• Proficiency in Mandarin (spoken and written) is required

Responsibilities

• Identify suitable influencers and support execution of influencer campaigns.
• Search for influencers that align with the brand.
• Brief KOLs on content marketing features and co-create with KOL to ensure best content and business results.
• Assist in influencer and KOL database management and posts tracking.
• Coordinate with marketing resources and engage with fans on social media.
• Maintain clear verbal and written communication with team and KOLs

Skills

Social media expertise

Communication skills

Organization & attention to detail

Excel proficiency

Mandarin proficiency

Tools

Microsoft Excel

Job description

We are seeking a creative, social media-savvy individual to join our team and drive impactful influencer campaigns. You will play a key role in identifying suitable influencers and supporting the execution of strategic marketing initiatives. Fresh graduates are welcome !

Responsibilities

Work with our team to search for the suitable influencer that align with our brand.

Familiar with social media. (Facebook, Insta, etc)

Brief KOL the content marketing feature and co-create with KOL to ensure best content and business results.

Assist in influencer, KOL database management, posts tracking.

Closely manage KOL and guide KOL.

Good in verbal and written communication skills.

Fluent in Microsoft Excel. (able to organize data neatly)

Engage with fans / subscribers in social media above.

Coordinate with different marketing related resources.

Requirements

Strong familiarity with major social media platforms (e.g., Facebook, Instagram, etc.)

Excellent verbal and written communication skills

Highly organized with strong attention to detail

Proficient in Microsoft Excel, with the ability to manage and present data clearly

Proficiency in Mandarin (spoken and written) is required due to client communication needs

How We Empower Your Success:

Immerse yourself in a culture that champions innovation and dynamic thinking.

Our office is easily accessible via LRT.

Annual 13th Month Bonus, Lunch Allowance, Medical and etc.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have in a Customer Service Role?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following languages are you fluent in?

Marketing & Communications 11-50 employees

Eightfold Digital Marketing specializes in innovative digital marketing solutions, serving businesses looking to enhance their online presence and engagement. Our mission is to leverage cutting-edge digital strategies to amplify brand visibility and drive business growth. We focus on Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, social media management, and content marketing to create tailored solutions that meet the unique needs of our clients.

Eightfold Digital Marketing specializes in innovative digital marketing solutions, serving businesses looking to enhance their online presence and engagement. Our mission is to leverage cutting-edge digital strategies to amplify brand visibility and drive business growth. We focus on Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, social media management, and content marketing to create tailored solutions that meet the unique needs of our clients.

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