SO, Middle Office Sales Support

United Overseas Bank (Malaysia) Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd in Malaysia is seeking a detail-oriented operation associate to process and review requests using the Maker-Checker principle, ensuring accuracy and timeliness across core banking processes.

The role involves validating SIMs and customer documents, updating CIF data, conducting name screening for compliance, monitoring daily operations, and supporting audits and disaster recovery activities while maintaining documentation for retrieval.

Responsibilities

• Process and review operational requests using the Maker-Checker principle.
• Prepare and validate Standard Instruction Memos (SIM), customer documents, and supporting records.
• Maintain and update customer information (CIF) and perform data maintenance in banking systems.
• Conduct customer name screening and verify supporting documents for compliance purposes.
• Monitor daily operations, perform end-of-day reconciliation, and ensure service level commitments are met.
• Maintain proper documentation and records for audit and retrieval purposes.
• Support system testing, business continuity exercises, and disaster recovery activities.
• Ensure compliance with bank policies, procedures, and regulatory requirements.
• Perform ad hoc assignments as directed by management.

Job description

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Process and review operational requests using the Maker-Checker principle.
• Prepare and validate Standard Instruction Memos (SIM), customer documents, and supporting records.
• Maintain and update customer information (CIF) and perform data maintenance in banking systems.
• Conduct customer name screening and verify supporting documents for compliance purposes.
• Monitor daily operations, perform end-of-day reconciliation, and ensure service level commitments are met.
• Maintain proper documentation and records for audit and retrieval purposes.
• Support system testing, business continuity exercises, and disaster recovery activities.
• Ensure compliance with bank policies, procedures, and regulatory requirements.
• Perform ad hoc assignments as directed by management.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.