Snr Analyst, Loan Operations

Sumitomo Mitsui Banking Corporation Malaysia Berhad; Malaysia; On-site; MYR 67,000 - 100,000; Full time

Job summary

Sumitomo Mitsui Banking Corporation Malaysia Berhad is seeking to reinforce its Operations & Controls by coaching staff, promoting accountability and ensuring compliance with corporate requirements. The role focuses on maintaining control over transaction processing, risk mitigation and timely reporting to different departments and branches.

The successful candidate will lead end-to-end daily processing, provide daily support, and coordinate with other teams to resolve issues, ensuring

Responsibilities

• Ensures transaction processing and department tasks are completed within the expected time frame and in accordance with procedures.
• Performs end-to-end daily transaction processing, including verification/authorization to maintain accuracy and control.
• Provides day-to-day support and guidance to the department on transactional activities.
• Ensures timely resolution of routine issues and supports branches with customer enquiries and problem solving.
• Reports defects and tracks complaints with preventive/corrective actions.
• Performs timely reconciliations and submits management/regulatory reporting as required.
• Collaborates with other operations teams to solve exceptions and queries.
• Shares new ideas to improve operational processes.
• Works effectively alone or in a team with minimal supervision.
• Performs other duties as assigned by supervisors/management.
• Covers duties of colleagues in their absence and supports bank activities during emergencies.

Job description

• Coach and guide subordinates in terms of operational processes, skills and technical know-how in order to improve the staff productivity and to maintain consistency in operational support and delivery.

• To promote accountability and transparency, promote a sound compliance culture which reinforces ethical, prudent and professional behaviour.
• To maintain key control aspect of the operations to ensure compliance with corporate requirements and riskmitigation thus reducing fraud losses/write-off and adjustments.
• Timely reporting of potential/actual breaches to the respective departments and branches.
• Address actual or suspected breaches of regulatory requirements or internal policies in a timely andappropriate manner.

Operations & Controls

• Ensures the transaction processing as well as department activities and/or required tasks are completed within the expected time frame and operations are carried out in accordance with operating procedures.
• To perform end to end daily transaction processing, verifying and/or authorization of operational actions aswell as department activities ensuring accuracy & efficiency and in compliance to internal controls/policies tomitigate any material operational risks that may result in operational failure/fraudulent activity.
• Provides day to day support and advice in the department for transactional activities.
• Ensures the resolution of routine/day to day issues and provide support to branch with regards to customer enquiries, investigations and problem solving.
• Ensure all defects are reported, complaints tracked with preventive and corrective action implemented.
• Timely reconciliations/issues resolution and submission of management/regulatory reporting as and when required.
• Work closely with other respective operations team to resolve any exceptions or queries.
• Proactively share new ideas and concepts to improve operations process.
• To work effectively both independently and as part of a team with minimal supervision.
• To perform other duties as assigned by the Supervisor/Management from time to time.
• To cover the duties of staff members in the department in his/her absence.
• To support Bank activities interrupted by an emergency/crisis.

Sumitomo Mitsui Banking Corporation (SMBC) operates globally with extensive overseas branches that offers a broad range of financial services. Due to its incorporation of a wholly owned subsidiary in Malaysia, SMBC is now inviting you to be part of its talent pool where you can grow with us. This is indeed a good opportunity for you to chart your career collaboratively with SMBC to greater heights.

Sumitomo Mitsui Banking Corporation (SMBC) operates globally with extensive overseas branches that offers a broad range of financial services. Due to its incorporation of a wholly owned subsidiary in Malaysia, SMBC is now inviting you to be part of its talent pool where you can grow with us. This is indeed a good opportunity for you to chart your career collaboratively with SMBC to greater heights.