SME Technical Operations

Keppel Corporation; Johor Bahru; On-site; MYR 80,000 - 120,000; Full time

Job summary

Keppel Corporation Malaysia is seeking a Technical Operation Engineer for DC Operations to be the single point of contact for customer requests covering M&E works and related tasks. You will prepare scopes of work for vendors, collaborate with Sales to understand client drivers, and lead a team of vendors to ensure on-time delivery with minimal downtime, including change management and audit support.

The role requires leadership across multi-site operations, strong stakeholder engagement, and

Qualifications

• Diploma/degree in Electrical or Mechanical Engineering, Facilities Management, or equivalent.
• 5+ years’ experience in data center / mission-critical operations.
• Experience in managing customer fit-out works and project delivery in critical environments.
• Financial acumen with demonstrated ability to manage budgets, costs, and profitability.
• Excellent stakeholder management, vendor management, and customer engagement skills.

Responsibilities

• Responsible as Technical Operation Engineer, DC Operations, you will be the point of contact for customer request which covers all M&E works or any other related request.
• To prepare scope of work for vendor to quote for additional request
• Work closely with the Sales team to understand and define client’s key business drivers and requirements
• Liaise with clients to develop project documentation, such as Statement of Work and implementation plans
• Communicate with internal stakeholders and external vendors to ensure effective delivery of projects
• Lead a group of vendors during the implementation phase to ensure deliverables are punctual with no downtime during the course of work
• Propose technically viable solutions that satisfies client requirements and add value to the overall proposal
• Ensure all documents and drawings are in place before handover to Service Operations team
• Support internal and external audit program that is relates to work perform under Tech & Project ops
• Prepare Change Management document for major activity and attend Change Advisory Board (CAB) meetings
• Respond to after-hours and unplanned 'disaster response' emergencies/ contingencies as and when required without prior notice
• Perform any additional services needed to meet the requirements of the facility in support of maintenance functions
• Maintain a positive and professional working relationship with internal and external clients
• Respond to customer service requests in a timely manner
• Travel overseas for work / assignment as and when necessary or requested by your immediate supervisor / the head of department.
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time.

Skills

Data center operations

Stakeholder management

Vendor coordination

Change management

Project delivery

Education

Electrical or Mechanical Engineering or Facilities Management degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibility

Job Description

• Responsible as Technical Operation Engineer, DC Operations, you will be the point of contact for customer request which covers all M&E works or any other related request.


• To prepare scope of work for vendor to quote for additional request


• Work closely with the Sales team to understand and define client’s key business drivers and requirements


• Liaise with clients to develop project documentation, such as Statement of Work and implementation plans


• Communicate with internal stakeholders and external vendors to ensure effective delivery of projects


• Lead a group of vendors during the implementation phase to ensure deliverables are punctual with no downtime during the course of work


• Propose technically viable solutions that satisfies client requirements and add value to the overall proposal


• Ensure all documents and drawings are in place before handover to Service Operations team


• Support internal and external audit program that is relates to work perform under Tech & Project ops


• Prepare Change Management document for major activity and attend Change Advisory Board (CAB) meetings


• Respond to after-hours and unplanned 'disaster response' emergencies/ contingencies as and when required without prior notice


• Perform any additional services needed to meet the requirements of the facility in support of maintenance functions


• Maintain a positive and professional working relationship with internal and external clients


• Respond to customer service requests in a timely manner


• Travel overseas for work / assignment as and when necessary or requested by your immediate supervisor / the head of department.


• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time.

Job Requirements

Qualified candidates will possess the following:

• Diploma/Degree in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required.


• 5+ years’ experience in data center / mission-critical operations, with proven leadership in multi-site and multi-function roles.


• Experience in managing customer fit-out works and project delivery in critical environments.


• Financial acumen with demonstrated ability to manage budgets, costs, and profitability.


• Excellent stakeholder management, vendor management, and customer engagement skills.


• A team player with the ability to work alongside subject matter experts to deliver projects on time


• Able to work in a fast-paced environment


• Knowledge in M&E systems setup, ability to interpret drawings/schematic diagrams

BUSINESS SEGMENT

Connectivity

PLATFORM

Operating Division