SME Relationship Manager

Planworth Official; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Planworth Official is seeking an SME Relationship Manager to manage a portfolio of SMEs by delivering tailored financial consultations and services. The role involves handling leads, building strong client relationships, and understanding clients' financial needs to match suitable solutions.

The role emphasizes managing financing proposals, adherence to compliance, and updating the CRM system to grow the SME portfolio.

Qualifications

• Professional certificates or higher with at least 2 years' experience.
• Experience in SME lending or related financial services is preferred.
• Strong networking and communication skills.

Responsibilities

• Manage leads generated by referrals and call prospects to deliver consultation experience.
• Build strong relationships with clients and recommend ideas to manage, expand and grow the portfolio with compliance.
• Meet prospects to identify needs and provide advice on financial solutions.
• Update CRM system as part of managing relationship and growing SME portfolio.
• Process data on financing proposals with credit scoring, risk analysis, and recommendations for approval.

Skills

Networking

Financial Analysis

Sales

Proactive

Energetic

Integrity

Business acumen

Interpersonal skills

Education

Finance / Banking / Marketing / Accounting degree

Job description

The SME Relationship Manager is responsible for managing and expanding a portfolio of Small and Medium Enterprises (SMEs) by delivering exceptional financial consultations and services. The role involves managing leads, building strong client relationships, and understanding clients' financial needs to recommend tailored solutions.

What is your role?Responsibilities

• Managing the leads generated by referrals and call prospects to deliver a remarkable consultation experience.
• Building strong relationships with clients and recommending ideas in managing, expanding and growing the portfolio with adherence to compliance.
• Meet prospects to identify their needs and requirements. Provide them with advice on financial solutions to meet their financial / cash flow needs. Communicate with prospects to evaluate joint initiatives and proposals to see how they align with established roadmaps and business priorities.
• Process/Screen data/information on financing proposal with our credit friendly SMEs Credit Scoring, analyzing the market trend, examining risks and financial accuracy in recommending to credit risk for the approval process.
• Updating the digital Customer Relationship Management (CRM) System as part of managing the relationship with prospects and clients as part of growing the SMEs / Corporate portfolio.

Who are we looking for?Requirements

• Banker and non-banker with sales experience are welcomed.
• Possess at least a Professional certificates, SPM/ STPM/ Pre.U, Diploma, Degree in Finance / Banking / Marketing / Accountancy or equivalent with minimum 2 years of working experience as an Assistant or Relationship Manager or similar positions in Financial Institution or similar government agency that promotes and lending to SMEs industry.
• Experience in SME's, mortgage loan, wealth management, financial planning and consulting is an added advantage.
• Good skills in Networking, Financial Analysis, Sales, Proactive, Energetic, Integrity and possess good business acumen.
• Good interpersonal and communication skills and able to interact with people at all levels.
• Able to work independently with min supervision.
• Demonstrates a strong determination to achieve goals and overcome challenges.
• Takes proactive steps and demonstrates initiative to take on tasks independently.
• Hard-working and diligence in carrying out responsibilities.
• A Goal Go-Getter to achieve objectives and meet targets.
• Hungry to Succeed in their role.
• An enthusiastic learner to acquire new knowledge and skills.