Showroom Team Lead

Melaleuca Southeast Asia (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Melaleuca Southeast Asia (M) Sdn Bhd in Kuala Lumpur is seeking a Showroom Team Lead to deliver world-class customer service and support the Showroom Manager in daily operations.

You will supervise showroom staff, ensure compliance with SOPs, manage inventory and cashiering, and drive a culture of excellence in product presentation and customer satisfaction.

Qualifications

• Minimum 4 years of experience in retail store operations.
• Experience handling customer inquiries and providing timely solutions.
• Customer-centric, proactive and analytical with a strong service mindset.
• Proficient in Microsoft Outlook, Excel, PowerPoint and Word.

Responsibilities

• Provide world-class customer service and assist the Showroom Manager in day-to-day showroom operations.
• Oversee daily showroom operations to ensure smooth, efficient, and customer-focused service.
• Supervise showroom team members to ensure compliance with SOPs, policies and service expectations.
• Manage cashiering, inventory handling, stock movement, product display and security procedures.

Skills

Customer service

Retail operations

Team supervision

Microsoft Office proficiency

Education

Diploma in Retail Sales or Business Administration

Tools

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Showroom Team Lead is primarily responsible for providing World Class Customer Service to customers and assisting the Showroom Manager in managing the day to day operations of the showroom. The role reports directly to the Showroom Manager.

Support Showroom Manager in overseeing the daily operations of the showroom to ensure smooth, efficient and customer-focused operations at all times

Deliver excellent customer service in accordance with the Company’s service standards and ensure positive customer experience within the showroom

Assist in supervising and guiding showroom team members to ensure compliance with operational procedures, company policies and service expectations

Fully understand and ensure compliance with all showroom operational SOPs, including cashiering, inventory handling, stock movement, product display and security procedures

Possess strong knowledge of the Company’s mission, culture, products, promotions and operational standards to effectively support customers and team members

Perform retailing and cashiering duties when required, including strict adherence to all cash-handling and reconciliation SOPs

Monitor showroom inventory activities, including stock receiving, stock transfers, stock replenishment, inventory accuracy, cycle counts and coordination with Warehouse or relevant departments to ensure proper inventory control

Identify customer concerns or operational issues promptly and ensure appropriate solutions or escalation are carried out in a timely manner

Assist Showroom Manager in maintaining overall showroom standards, cleanliness, product merchandising and operational discipline among team members

Support onboarding and on-the-job coaching of new showroom employees to ensure proper understanding of operational processes and customer service expectations

Participate in projects, process improvement initiatives, stock-related activities and any other duties assigned by Management to improve showroom productivity, operational efficiency and inventory accuracy

Act as the person-in-charge of showroom operations and inventory matters in the absence of Showroom Manager whenever required.

Supervision of Others

Senior Showroom Associates, Showroom Associates and Inventory Associates

Knowledge, Skills & Ability Requirements

At least 4 years of experience in retail store operations

Has experience handling customer enquiries and able to provide solutions to customer in a timely manner

Customer-centric, proactive and analytical with strong sense of commitment towards highest standards of service

Proficient in the use of Microsoft Outlook, Excel, PowerPoint and Word

Language proficiency (speak, read and write): Bahasa Melayu and English.

Education Requirements

At least a Diploma in Retail Sales, Business Administration or any other related field.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have customer service experience?
• Are you willing to undergo a pre-employment background check?
• Are you willing to undergo a pre-employment medical check?
• How many years' experience do you have in the retail industry?

Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalog and Internet shopping system.

We carefully craft products used every day with the highest standards of safety, health and wellness in mind. This revolutionary system is changing the way hundreds of thousands of people shop by eliminating middlemen and reducing marketing and distribution costs. This enables the company to spend more on research and high-quality ecologically-sensible ingredients, at reasonable prices

Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalog and Internet shopping system.

We carefully craft products used every day with the highest standards of safety, health and wellness in mind. This revolutionary system is changing the way hundreds of thousands of people shop by eliminating middlemen and reducing marketing and distribution costs. This enables the company to spend more on research and high-quality ecologically-sensible ingredients, at reasonable prices