Shift Supervisor

Golden Scoop; Johor Bahru; On-site; MYR 22,000 - 28,000; Full time

Benefits offered by this job

Staff meals

Group insurance

Annual bonus

Medical and hospitalisation leave

EPF

SOCSO

EIS

Job summary

BR in Malaysia is seeking an Operations Manager for its stores. The role emphasizes customer-first service, leading a store team, and ensuring daily operational excellence across shift patterns.

The position requires 1 year of operations management in F&B/retail or relevant diploma holders; focus on people development, integrity, and delivering agreed targets. Involves a 6-day week, 45 hours, with incentives and benefits.

Qualifications

• 1 year of experience in operations management in F&B, the food service industry, or retail.
• Fresh graduates with a diploma/SKM (F&B, culinary, food safety, hospitality, or related) can apply.
• Relentless focus on customer and understanding customer needs to deliver the experience.
• Strong communication and teamwork across functions and levels.
• Willingness to take personal responsibility, adapt quickly, and make timely decisions.
• Continuous self and team improvement mindset.
• Ability to lead, coach, and develop junior staff.
• Accountability for prioritizing and delivering quality results.

Responsibilities

• Setting goals for the work group and modeling collaborative work.
• Train and hold partners accountable for delivering legendary customer service.
• Drive implementation of company programs by motivating and instructing the store team to meet objectives.
• Manage with integrity, aligning with BR's culture, values, and mission.
• Monitor staffing to ensure partner development and talent acquisition.
• Use tools to communicate with the store team and filter communications appropriately.
• Maintain cost controls on goods, labor, and reduce product damages as guided by Finance.
• Execute store policies including cash handling and safety for shift teams.
• Ensure cash management compliance and proper banking of daily sales.
• Resolve sales and operations issues promptly.
• Conduct Reviews of Operations Risks (ROR) on food safety, SOPs, product quality, and health risks.
• Maintain regular attendance and punctuality.

Skills

Customer focus

Leadership

Communication

Adaptability

Team development

Decision making

Education

Diploma / SKM equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Requirement

• 1 year of experience in operations management in F&B, the food service industry, or retail.
• Fresh graduates with a diploma/SKM (such as F&B, culinary, food safety, hospitality, communication business administration, or its equivalent) can apply.
• Relentless focus on customer, understands what customer wants and how to deliver the experience
• Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.
• Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.
• Continuously seek opportunities to improve self and others.
• Lead with trust, commitment, coach and develop junior staff.
• Understands to drive overall business success and is accountable to prioritize and deliver quality results.
• Articulate and able to communicate effectively across all functions and levels.
• Demonstrate leadership in managing teams and sales/achievement driven.

Responsibility

• Setting goals for the work group, developing organizational capability, and modelling how work together.
• Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.
• Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of BR.
• Monitor and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirement.
• Utilizes existing tools to identify and prioritizes communication and regularly uses discretion to filter communication to the store team.
• Responsible to maintain good and profitable Cost of Goods, labor cost and controlling product damages according to guideline by Finance department.
• Executes store operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all team member during each shift.
• Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team.
• Check bank-in reports of outlets to ensure daily sales takings are banked in on time.
• Resolve sales and operations issues in an effective and timely manner.
• Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.
• Maintains regular and consistent attendance and punctuality.

Other

• Total remuneration (Estimated around RM2,000 to RM2,500 including basic salary, incentive pay, transport reimbursement, overtime)
• Staff Meal
• Work hour: 6 days work week with 45 hours (3 shift:
• 1% of incentive
• 16 days of annual leave
• Free cake on birthday
• Group insurance
• Outpatient medical claim
• PayD salary benefits

Benefits

• 1% of Monthly Sales Incentive
• Transport Reimbursement
• Medical card (Hospitalization, Critical Illness, GPA & GTL)
• Annual and medical leave shall be in accordance with the prevailing Labour Law
• Staff Meals
• Annual Leave
• Medical and Hospitalisation Leave
• Training Provided
• Medical Insurance
• Overtime Pay
• Annual Bonus
• EPF
• SOCSO
• EIS
• Staff Meal