Shift IT Support Analyst (Prai)

Coherent Corp.; Seberang Perai; On-site; MYR 48,000 - 80,000; Full time

Job summary

Coherent Corp. in Malaysia is seeking an IT Support specialist to provide software and hardware help in the plant, assist engineers in uptime, and support end users with Oracle, Okta, Email, CrowdStrike, and MES shop floor systems.

The role is 100% onsite with rotating 12-hour shifts; the ideal candidate has a degree in Computer Studies or related field and at least two years of relevant experience in hardware/software support, ticketing, and SLA compliance.

Qualifications

• Bachelor's degree in Computer Studies or related field with at least 2 years of relevant work experience.
• Experience using a ticketing system and meeting SLA/first response targets.

Responsibilities

• Responsible for Software and Hardware support in the plant
• Assist engineers in maintaining system uptime and timely resolution & escalation of problems
• Provide support to end users in maintaining IT developed system and corporate system (Oracle, Okta, Email, CrowdStrike, etc)
• Provide MES shop floor system support

Skills

MS Office

OS cloning SCCM

AD account management

Dell hardware

Printer maintenance

Interpersonal skills

Networking troubleshooting

Education

Bachelor's degree in Computer Studies or related field

Job description

Job Description

Primary Duties & Responsibilities

• Responsible for Software and Hardware support in the plant
• Assist engineers in maintaining system uptime & timely resolution & escalation of problems and issues
• Provide support to end users in maintaining IT developed system and corporate system (Oracle, Okta, Email, CrowdStrike, etc)
• Provide MES shop floor system support

Education & Experience

• A degree in Computer Studies or Computer support related field or its equivalents with at least 2 years of relevant work experience e.g. computer hardware and software support, telecommunication, email etc.
• Use ticketing system to track the work and comply to SLA and first response status

Skills

• Familiar with Microsoft MS Office and OS cloning / SCCM deployment
• Familiar with Windows AD account management and provisioning
• Familiar with Dell computers and laptop troubleshooting
• Zebra/Intermec Barcode printer and HP LaserJet printer maintenance
• Possess strong interpersonal skills and enjoy the process of problem-solving
• Possess networking troubleshooting skillset

Working Conditions

• This role is 100% onsite
• Rotating 12 hours shift support

Culture Commitment

Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent Corp.:

• Integrity – Create an Environment of Trust
• Collaboration – Innovate Through the Sharing of Ideas
• Accountability – Own the Process and the Outcome
• Respect – Recognize the Value in Everyone
• Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

About Us

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

About The Team

Coherent Malaysia (formerly known as II-VI Incorporated) began operations in 2001 through the incorporation of Finisar Malaysia with 300 headcounts, now employs over 3000 employees. Ipoh’s assembly and test site for optical components, transceivers, and wavelength management equipment, remains committed to the expansion of Coherent Corporation, accelerated by the growth of next generation products to meet the increasing demands for network bandwidth and data storage.

Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!