SharePoint & Microsoft Teams Support Engineer

HTC Global Services MSC Sdn Bhd; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

HTC Global Services MSC Sdn Bhd is seeking a SharePoint & Microsoft Teams Support Engineer to provide operational support, administration, troubleshooting and continuous improvement for SharePoint Online, Microsoft Teams and Microsoft 365 services.

The successful candidate will work closely with business users and technical teams across the full solution lifecycle, including requirements gathering, solution design, UAT, deployment and hypercare.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related field
• Experience supporting and administering Microsoft SharePoint / SharePoint Online and Microsoft Teams
• Good understanding of Microsoft 365 services and cloud-based collaboration platforms
• Experience in Incident Management and Service Request Management within an IT support environment
• Familiarity with Microsoft Power Platform, particularly Power Apps and Power Automate
• Basic troubleshooting and problem-solving skills for Microsoft 365 and collaboration solutions
• Experience preparing and maintaining technical documentation, SOPs and operational procedures
• Good communication skills with the ability to work directly with business users and technical stakeholders
• Ability to work independently as well as collaboratively in a project and operations environment
• Preferred: SharePoint Online Administration, Microsoft Teams Administration, Microsoft 365 Administration, Power Apps, Power Automate, Power Platform, SharePoint On-Premises, Microsoft Azure / Public Cloud, ITIL / IT Service Management, Incident & Service Request Management, UAT and Deployment Support, Technical Documentation and User Training

Responsibilities

• Act as a Subject Matter Expert (SME) for SharePoint Online and Microsoft Teams, including administration and operational support
• Manage daily Incidents and Service Requests for SharePoint Online, Microsoft Teams and other Microsoft 365 services in accordance with agreed SLAs
• Monitor the health, performance, capacity and availability of SharePoint Online, Microsoft Teams and other Microsoft 365 services
• Perform basic analysis and troubleshooting for Microsoft Power Apps and Power Automate solutions
• Ensure operational processes, procedures and technical documentation are properly maintained and updated
• Develop training materials and user guidance for SharePoint and Microsoft Teams communities based on project and business requirements
• Participate in the planning and execution of technical tasks according to business requirements and project objectives
• Apply Microsoft SharePoint and Power Platform best practices across on-premises and public cloud environments
• Collaborate with relevant technical and business stakeholders to resolve issues and ensure smooth service delivery
• Identify opportunities to improve the reliability, usability and efficiency of Microsoft 365 collaboration solutions

Skills

SharePoint Online

Microsoft Teams

Incident Management

Service Request Management

Power Platform

Power Apps

Power Automate

Communication skills

Education

Diploma or Degree in IT related field

Tools

Power Platform Tools

Microsoft 365 Admin Center

Job description

We are looking for a SharePoint & Microsoft Teams Support Engineer to provide operational support, administration, troubleshooting and continuous improvement for SharePoint Online, Microsoft Teams and Microsoft 365 services. The successful candidate will work closely with business users and technical teams across the full solution lifecycle, including requirements gathering, solution design, UAT, deployment and hypercare.

Key responsibilities

Act as a Subject Matter Expert (SME) for SharePoint Online and Microsoft Teams, including administration and operational support

Manage daily Incidents and Service Requests for SharePoint Online, Microsoft Teams and other Microsoft 365 services in accordance with agreed SLAs

Monitor the health, performance, capacity and availability of SharePoint Online, Microsoft Teams and other Microsoft 365 services

Perform basic analysis and troubleshooting for Microsoft Power Apps and Power Automate solutions

Ensure operational processes, procedures and technical documentation are properly maintained and updated

Develop training materials and user guidance for SharePoint and Microsoft Teams communities based on project and business requirements

Participate in the planning and execution of technical tasks according to business requirements and project objectives

Apply Microsoft SharePoint and Power Platform best practices across on-premises and public cloud environments

Collaborate with relevant technical and business stakeholders to resolve issues and ensure smooth service delivery

Identify opportunities to improve the reliability, usability and efficiency of Microsoft 365 collaboration solutions

About you

Diploma or Degree in Information Technology, Computer Science, Information Systems or a related field

Experience supporting and administering Microsoft SharePoint / SharePoint Online and Microsoft Teams

Good understanding of Microsoft 365 services and cloud-based collaboration platforms

Experience in Incident Management and Service Request Management within an IT support environment

Familiarity with Microsoft Power Platform, particularly Power Apps and Power Automate

Basic troubleshooting and problem-solving skills for Microsoft 365 and collaboration solutions

Experience preparing and maintaining technical documentation, SOPs and operational procedures

Good communication skills with the ability to work directly with business users and technical stakeholders

Ability to work independently as well as collaboratively in a project and operations environment

Preferred: SharePoint Online Administration, Microsoft Teams Administration, Microsoft 365 Administration, Power Apps, Power Automate, Power Platform, SharePoint On-Premises, Microsoft Azure / Public Cloud, ITIL / IT Service Management, Incident & Service Request Management, UAT and Deployment Support, Technical Documentation and User Training

Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.

Mission:

We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders