Shared Infrastructure Engineer

Lavu Tech Solutions Sdn Bhd; Kuala Lumpur; Presencial; MYR 180.000 - 260.000; Jornada completa

Descripción de la vacante

Lavu Tech Solutions Sdn Bhd is seeking a senior Infrastructure Delivery lead to oversee core services (DNS/DHCP/NTP/AD/PKI/SMTP). You will ensure reliability, security, and regulatory compliance while guiding resilience initiatives across compute, storage, network, and cloud platforms.

You will collaborate with technology tower leads to design improvements, manage incidents, and drive automation and standardization across enterprise services.

Formación

• Bachelor's degree in computer science or IT, or equivalent
• Strong expertise in IT infrastructure domains (compute, storage, backup, network, middleware, cloud)
• 8+ years IT experience with 5+ years in resilience/architecture/operations/infrastructure assurance
• Solid understanding of resilience concepts: HA, failover, DR, backup
• Ability to assess complex architectures and recommend improvements
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication and stakeholder management skills
• Proven track record leading resilience/high-availability initiatives
• Experience collaborating across multiple technology towers and project delivery teams
• Core Microsoft Windows & AD knowledge; DNS/ DHCP administration
• Scripting and automation knowledge (PowerShell, Python, Ansible) is an advantage
• Security-conscious with understanding of compliance and risk management

Responsabilidades

• Administer and maintain core shared infrastructure services (DNS, DHCP, NTP, internal CA/PKI, AD, SMTP)
• Monitor service availability, capacity, and performance against SLAs
• Troubleshoot incidents, service requests, and escalations
• Design and implement upgrades, patches, and enhancements to shared services
• Contribute to automation, standardization, and process improvements
• Integrate shared services with other platforms (cloud, hybrid, security)
• Ensure security policy compliance, audit readiness, and regulatory standards
• Manage configurations securely to prevent vulnerabilities
• Support certificate lifecycle management and security practices
• Collaborate with tower leads to propose resilience improvements
• Support infrastructure projects dependent on core services availability
• Document architectures, procedures, and runbooks
• Assess regulatory/commercial risks and mitigate them
• Stay updated on regulatory trends and threats to safeguard the company

Conocimientos

IT infrastructure

Resilience architecture

Operations management

Stakeholder management

Analytical thinking

Problem solving

Communication

Project collaboration

Scripting/Automation

Educación

Bachelor's degree in computer science / IT

Diploma in a relevant field

Herramientas

Active Directory

DNS administration (Microsoft DNS, Infoblox)

PKI/Certificate Authority

PowerShell

Python

Ansible

Descripción del empleo

About The Job

The individual will provide leadership to the Infrastructure Delivery capability of Great Eastern. The common shared infrastructure services engineer will be part of Infrastructure Delivery responsible for the design, implementation, administration, and support of core enterprise services that underpin the organization’s IT environment. This includes DNS, DHCP, NTP, internal Certificate Authority, Active Directory, and SMTP services. The role ensures these services are reliable, secure, compliant, and available to support business operations and safeguard critical IT services against outages, cyber threats, and operational risks.

The individual will also support governance over disaster recovery, continuity planning, and resilience assurance programs, ensuring regulatory compliance, alignment to business objectives, and readiness to respond effectively to incidents.

The Job

• Administer and maintain DNS, DHCP, NTP, internal CA/PKI, AD, and SMTP systems.
• Monitor availability, capacity, and performance of services, ensuring adherence to SLAs.
• Troubleshoot and resolve incidents, service requests, and escalations.
• Design and implement upgrades, patches, and enhancements to shared infrastructure services.
• Contribute to service automation, standardization, and process improvement.
• Integrate common shared infrastructure services with other infrastructure platforms (cloud, hybrid, security tools).
• Ensure compliance with security policies, audit requirements, and regulatory standards.
• Manage configurations of common shared infrastructure services securely to prevent vulnerabilities.
• Support certificate lifecycle management and security practices.
• Work closely with technology tower leads (e.g., Compute, Network, Backup, Storage) to recommend design improvements and resilience enhancements.
• Support infrastructure projects that depend on infrastructure core services availability and reliability.
• Document architectures, procedures, and operational runbooks.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

We are looking for people who

• A bachelor’s degree in computer science / IT, or diploma in a relevant field.
• Strong expertise in IT infrastructure domains (compute, storage, backup, network, middleware, cloud).
• More than 8 years of IT experience, with at least 5 years in resilience, architecture, operations, or infrastructure assurance roles.
• Solid understanding of resilience principles such as redundancy, high availability, failover, disaster recovery, and backup strategies.
• Ability to assess complex architectures and recommend resilience improvements.
• Excellent analytical and problem-solving skills with attention to detail.
• Strong communication and stakeholder management skills to influence technology teams and project managers.
• Proven track record of leading resilience or high-availability improvement initiatives.
• Experience collaborating across multiple technology towers and project delivery teams.
• Strong technical expertise in: Microsoft Active Directory (user/group management, GPO, domain controllers).
• DNS & DHCP administration (Microsoft DNS, Infoblox, or equivalent).
• NTP configuration and synchronization best practices.
• PKI/Internal Certificate Authority (certificate lifecycle, CRL, OCSP, key management).
• Networking fundamentals (TCP/IP, firewalls, routing).
• Security principles (authentication, encryption, TLS, certificate validation).
• Knowledge on scripting and automation (PowerShell, Python, or Ansible) will be an advantage.
• Strong analytical and troubleshooting skills.
• Core Infrastructure & Microsoft Windows related certifications are preferred.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.