SG Senior Cloud Engineer Singtel Group · Kuala Lumpur · Cloud Pay not stated 12d ago

Devopsroles; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Singtel is seeking a Senior Cloud Engineer to ensure reliability and operational excellence of cloud platforms across AWS and Azure in a 24x7 environment.

The role requires hands-on cloud operations, incident management, and automation to improve resilience, with collaboration across cloud, network, security, and app teams.

Qualifications

• Bachelor's degree in IT/Engineering or equivalent experience.
• 3-6 years of cloud operations or infrastructure experience.
• Hands-on with AWS, Azure, or GCP, and cloud networking, security and IAM.
• Experience with ITSM, on-call operations, and automation.
• Proficiency in IaC, Kubernetes/container tech, and monitoring.
• Strong communication and documentation skills.

Responsibilities

• Operate and maintain production cloud platforms across AWS and Azure.
• Participate in on-call rotations and lead high-severity cloud incidents.
• Coordinate incident response across cloud, network, security, and application teams.
• Perform root cause analysis and implement corrective actions.
• Improve operational resilience through automation and runbooks.
• Monitor and troubleshoot cloud platform issues using logs and metrics.

Skills

Cloud operations

On-call operations

Automation scripting

IaC

Kubernetes

Communication

Education

Bachelor's degree in IT/Engineering or equivalent

Tools

Kubernetes

Terraform

Infrastructure as Code

Cloud platforms

Job description

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel!

Singtel is Asia's leading communications technology group, driven by innovation, digital transformation and the use of technology to create a more sustainable and connected future.

We are looking for a dedicated and highly motivated Senior Cloud Engineer to join our team. This role is responsible for ensuring the reliability, availability, and operational excellence of cloud platforms supporting mission-critical telco services. The ideal candidate will bring strong hands-on cloud operations experience, sound incident-management judgement, and the ability to improve operational resilience through automation and continuous improvement.

Make an Impact by

• Operate and maintain production cloud platforms across AWS and Azure to meet availability, performance, and operational-readiness targets for 24x7 support.
• Participate in scheduled on-call rotations and lead high-severity or complex cloud incidents, driving service restoration within agreed SLAs and MTTR targets.
• Coordinate incident response across cloud, network, security, and application teams, ensuring clear and timely stakeholder communication throughout recovery.
• Perform root cause analysis, implement corrective and preventive actions, and reduce incident recurrence through structured problem and change management.
• Improve operational resilience through automation, self-healing, alert optimization, Infrastructure-as-Code, and continuous improvement of runbooks and operational documentation.
• Monitor, troubleshoot, and resolve complex cloud platform issues using logs, metrics, alerts, and relevant monitoring, logging, and alerting tools.
• Ensure cloud operations comply with security, regulatory, governance, and change controls, including supporting audits, vulnerability remediation, IAM, and operational risk management.
• Provide on-call guidance and escalation support to junior engineers, and share operational best practices and lessons learned across teams.
• Assess and escalation major risks, outages, policy exceptions, architecture deviations, and high-risk or non-standard changes to the appropriate authority.

Skills for Success

• Bachelor's degree in IT, Engineering, or equivalent practical experience, with 3-6 years of relevant cloud operations or infrastructure experience.
• Hands-on experience with AWS, Azure, or GCP; cloud networking, security and IAM; ITSM and on-call operations; and scripting or automation. Infrastructure-as-Code, Kubernetes/container experience, telco or regulated-environment experience, and relevant professional certifications are advantageous.
• Strong communication, collaboration, presentation, and operational documentation skills.