SET Factory Support Engineer

Lam Research; Selangor; Hybrid; MYR 80,000 - 100,000; Full time

Job summary

A global technology company in Malaysia is seeking a SET Factory Support Engineer to manage Supplier Quality escalations. In this role, you will lead cross-functional teams to resolve critical issues, drive material recovery plans, and support on-time customer fulfillment. The ideal candidate will have an engineering degree and over 5 years of experience in the semiconductor industry, along with strong communication and problem-solving skills. This position offers a hybrid work model, allowing for both on-site and remote work.

Qualifications

• 5+ years of industrial experience in Manufacturing Engineering/Operation/Quality Assurance.
• Strong understanding of manufacturing processes and equipment.

Responsibilities

• Act as primary contact for factory escalation from Lam factories.
• Review critical part quality issues & provide response/action plans.
• Collaborate with teams to mitigate operational and supply chain risks.

Skills

Problem-solving

Communication

Leadership

Attention to detail

Multi-tasking

Education

Engineering Degree or equivalent

Job description

Overview

Global Operations bring information systems, facilities, supply chain, logistics, and high‑volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry‑leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.

The impact you’ll make

As SET Factory Support Engineer, you manage Supplier Quality escalations that impact factory operations.

You lead cross‑functional response efforts to resolve problems effectively by evaluating risk to manufacturing build completion and customer shipment commitments, driving alignment on containment actions across the plant or companywide.

In this role, you drive material recovery plans to secure corrective or replacement parts from suppliers, ensuring minimal disruption to production flow and delivery timelines.

Through strong technical judgment, clear communication, and a solutions‑focused mindset, you help maintain manufacturing stability, safeguard product quality, and support on‑time customer fulfillment.

What You’ll Do

• Act as primary contact to support factory escalation from Lam factories.
• Review critical part quality issues & provide appropriate response/action plan.
• Initiate immediate containment action plan & provide timely response to all relevant stakeholders (SE, SBM, Buyer, SCM, SCFS, MQA).
• Develop recovery action plan to prevent disruption to Manufacturing &/or delay to tool shipment; support Supplier Rework/Inspection at Lam factories.
• Collaborate with Manufacturing, Engineering, SET and Supply Chain teams to mitigate operational and supply chain risks.
• Improve Product Quality and ensure Factory Output through systematic problem‑solving and proactive driven initiatives.

Who We’re Looking For

• Engineering Degree or equivalent (Mechanical/Electrical/Science).
• 5+ years of industrial experience in Manufacturing Engineering/Operation/Quality Assurance, preferably in Semiconductor Industry.
• Possess good understanding of equipment and manufacturing processes.
• Excellent communication and presentation skills, with strong leadership presence and the ability to influence through data.
• Exhibit attention to detail, sense of urgency and ability to multi‑task in fast paced environment.
• Work with cross‑functional teams across multiple departments to achieve goals.

Preferred Qualifications

• Strong working knowledge of manufacturing operations, including hands‑on experience in processes such as machining, molding, stamping, PCB assembly, electronics, welding, casting, plating, coatings, or other relevant processes.
• Demonstrated competence in structured, data‑driven problem solving.
• Capable of interpreting Engineering drawings, GD&T (Geometric Dimensioning & Tolerancing) and material specifications.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam is an equal opportunity employer and is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices, and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company’s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on‑site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On‑site Flex and Virtual Flex. ‘On‑site Flex’ you’ll work 3+ days per week on‑site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1‑2 days per week on‑site at a Lam or customer/supplier location, and remotely the rest of the time.