ServiceNow CSM Developer

Adventus; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Adventus is seeking a skilled ServiceNow CSM professional to design, configure, and implement ITSM-focused solutions. You will map customer requirements to IT processes, develop ASP.NET components, and drive UI/UX improvements and integrations within the ServiceNow ecosystem.

The role covers release planning, implementation collaboration, and ongoing system enhancements. Strong scripting and a backing in JavaScript/HTML5 are essential for success in this position.

Qualifications

• Minimum 3 years of professional ServiceNow CSM experience.
• Experience deploying ITSM enterprise solutions and configuring ServiceNow.
• Experience in designing UI/UX and scripting capabilities.
• Strong server-side and client-side scripting knowledge.
• ITIL4 and ServiceNow certifications are a plus.

Responsibilities

• Understanding customer requirement and map to IT processes.
• Design, configure and code ServiceNow according to business needs.
• Facilitate rollout of new functionality, interfaces, modules, and UI/configuration.
• Configure integration, develop and support ServiceNow solutions.
• Screen and form design, workflow development, reporting, and system integration.
• Collaborate on ServiceNow release planning and implementations.
• Identify deficiencies and propose solutions for the system.
• Develop ASP.NET custom web applications.

Skills

ServiceNow CSM

ITSM deployments

ITAM (HAM & SAM)

ITOM

C#

ASP.NET

SQL

JavaScript

HTML5

CSS3

Education

ITIL4 Certification

ServiceNow CSM Certification

ITSM Certification

Tools

ServiceNow

Job description

Job Responsibilities

• Understanding customer requirement and provide mapping with IT processes.

• Design, configure and code ServiceNow based on business requirements

• Facilitate rollout of new functionality, interfaces, modules, perform UI and configuration

• Configure integration, develop and support based on the ServiceNow solutions

• Screen and form design, workflow development, report configuration, integration with systems and scripting

• Collaborate ServiceNow release planning and implementations

• Handle general updates, identify system deficiencies and recommend solutions

• Develop ASP.NET custom web applications

Job Requirements

• At least 3 years of professional experience in the ServiceNow CSM platform in design and developing custom application

• Proven experience in deploying ITSM enterprise solutions and configuring ServiceNow

• Experience in designing user interfaces/user experience capabilities

• Strong knowledge of the server side and client side scripting.

• Certification as a ServiceNow Developer/ServiceNow Implementer is a plus

• Knowledge and strong hands on working experience in following is a must: C#, ASP.NET, SQL

• Knowledge on HTML5, CSS3, JavaScript

Must Have:

• Technical Pre-Sales experience in ServiceNow CSM, ITSM, ITAM (HAM & SAM), ITOM applications

• Certifications in ITIL4, ServiceNow CSM, ITSM, ITAM, ITOM applications

• At least 2-3 years' experience using ServiceNow.