Service Transition Lead: Operational Readiness & Governance

Dyson; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Dyson GmbH is seeking an IT Service Operations Transition Manager in Kuala Lumpur to govern and coordinate the successful transition of new or changed IT services into live operation. You will ensure readiness, acceptance criteria, and cross-functional collaboration across multiple teams and suppliers.

Responsibilities include defining readiness requirements, coordinating transition plans, and providing clear reporting on risks and decisions.

Qualifications

• Leading service transition, service introduction, operational readiness, or production acceptance activities in a large or complex organisation.
• Experience across IT service management, operations, project delivery, engineering, support, supplier, and business stakeholder groups.
• Developing transition governance frameworks, operational acceptance criteria, and readiness assessment models.
• Managing operational risks, readiness gaps, service handover issues, and post go-live stabilisation.
• Strong documentation, reporting, and governance discipline.

Responsibilities

• Own the service transition framework, standards, governance, and improvement roadmap.
• Ensure new and changed services meet operational readiness and acceptance criteria before go-live.
• Coordinate transition activities across project, engineering, supplier, service owner, and operational support teams.
• Lead readiness reviews, transition governance forums, and operational acceptance decisions.
• Govern knowledge transfer, support documentation, training, and handover activities.
• Ensure early life support is planned, governed, monitored, and formally closed.
• Maintain visibility of transition risks, unresolved actions, readiness gaps, and decision points.
• Provide executive reporting on transition readiness, service risk, and post-go-live stability.

Skills

Stakeholder management

Communication

Planning and coordination

Risk management

Operational governance

Service transition

Tools

ServiceNow

Job description

Dyson GmbH is seeking an IT Service Operations Transition Manager in Kuala Lumpur to govern and coordinate the successful transition of new or changed IT services into live operation. You will ensure readiness, acceptance criteria, and cross-functional collaboration across multiple teams and suppliers.

Responsibilities include defining readiness requirements, coordinating transition plans, and providing clear reporting on risks and decisions.