Service Technician

Halton Group; Subang Jaya; On-site; MYR 40,000 - 54,000; Full time

Job summary

Halton Group in Malaysia is seeking an on-site Field Service Technician to troubleshoot equipment faults, perform preventive and corrective maintenance on kitchen exhaust hood systems, and work with subcontractors on cleaning services. The role involves night work, travel to customer sites, and direct customer engagement.

You will prepare detailed service reports, coordinate with the Service Executive on scheduling, ensure safety compliance, and maintain tools and parts while delivering timely,

Qualifications

• Diploma in Electrical, Mechanical, Mechatronics, Electronics or a related technical field. Relevant experience may also be considered.
• Minimum 2 years of experience in field service, equipment maintenance, repair, or technical troubleshooting.
• Good fault-finding, problem-solving, communication and service-report writing skills.
• Able to work independently with minimal supervision and maintain a responsible, safety-conscious and customer-focused attitude.
• Possess a valid driving license and own a reliable vehicle for travel to customer sites.
• Willing to work mainly at night and, when required, after office hours, weekends, public holidays and emergency call-outs.
• Willing to use own vehicle for business travel, including local and outstation assignments, in accordance with company travel and reimbursement policies.

Responsibilities

• On-site inspection, troubleshooting, repair, testing, preventive maintenance and corrective maintenance.
• Identify equipment faults, replace defective or worn parts, and confirm correct operation after repair.
• Prepare and submit a complete service report after each visit, including findings, work completed, parts replaced, recommendations and follow-up actions.
• Coordinate with the Service Executive on job scheduling, site access, customer requirements and changes to the service plan.
• Prepare the necessary tools, spare parts, documents and safety equipment before attending each job.
• Provide timely job updates and escalate unresolved technical or safety issues.
• Communicate professionally with customers and comply with company and customer site safety requirements.

Skills

Troubleshooting

Customer communication

Report writing

Safety consciousness

Independent work

Education

Diploma in Electrical/Mechanical/Mechatronics/Electronics

Job description

Job Summary

Provide on-site technical support by troubleshooting equipment faults, replacing defective parts, and restoring equipment to operational condition. Perform preventive and corrective maintenance for kitchen exhaust hood systems, and work closely with subcontractors on duct and hood cleaning services. Coordinate job schedules with the Service Executive, prepare accurate service reports after each visit, and ensure timely completion of assigned service activities. This role requires frequent night work, outstation travel, and direct customer engagement.

Key Responsibilities

• Perform on-site inspection, troubleshooting, repair, testing, preventive maintenance and corrective maintenance.
• Identify equipment faults, replace defective or worn parts, and confirm correct operation after repair.
• Prepare and submit a complete service report after each visit, including findings, work completed, parts replaced, recommendations and follow-up actions.
• Coordinate with the Service Executive on job scheduling, site access, customer requirements and changes to the service plan.
• Prepare the necessary tools, spare parts, documents and safety equipment before attending each job.
• Provide timely job updates and escalat unresolved technical or safety issues.
• Communicate professionally with customers and comply with company and customer site safety requirements.

Requirements

• Diploma in Electrical, Mechanical, Mechatronics, Electronics or a related technical field. Relevant experience may also be considered.
• Minimum 2 years of experience in field service, equipment maintenance, repair, or technical troubleshooting.
• Good fault-finding, problem-solving, communication and service-report writing skills.
• Able to work independently with minimal supervision and maintain a responsible, safety-conscious and customer-focused attitude.
• Possess a valid driving license and own a reliable vehicle for travel to customer sites.
• Willing to work mainly at night and, when required, after office hours, weekends, public holidays and emergency call-outs.
• Willing to use own vehicle for business travel, including local and outstation assignments, in accordance with company travel and reimbursement policies.

Key Performance Expectations

• Deliver service jobs on time with quality troubleshooting and repair.
• Submit accurate service reports and maintain proper control of tools and parts.
• Comply with safety, scheduling, and customer site requirements while maintaining professional customer communication.