Service Ops & Customer Care Admin (Flexible Hours)

SDLG Malaysia Sdn. Bhd.; Kapar; On-site; MYR 27,000 - 54,000; Full time

Benefits offered by this job

Annual Leave

Medical leave

EPF

SOCSO

EIS

Annual Bonus

Training Provided

Allowance Provided

Company Trip

5 Working Days

Flexible Working Hours

Job summary

SDLG Malaysia Sdn. Bhd. is seeking a service operations support role based in Selangor, Kapar to manage data, documentation, and reporting for direct service operations.

You will coordinate meetings, track actions, and assist the sales process while maintaining customer databases and ensuring timely issue resolution. The role requires strong communication, multitasking, and proficiency with Microsoft Office and CRM systems; collaboration with dealers, service teams, and HQ is essential.

Qualifications

• Strong customer service and communication skills.
• Good coordination and problem-solving abilities.
• Ability to manage multiple service cases under time pressure.
• Data-sensitive with strong documentation and reporting discipline.
• Proficient in Microsoft Office; CRM or service system experience preferred.
• Able to work effectively with dealers and cross-functional teams.

Responsibilities

• Support direct service operations through data management, documentation control, and report preparation.
• Coordinate service meetings, track action items, and assist in sales process execution.
• Maintain customer database and monitor key account follow-ups.
• Handle customer service requests, create service orders, and coordinate with service teams and dealers.
• Monitor service progress, manage issue escalation, and ensure timely resolution.
• Conduct customer follow-ups and manage satisfaction tracking.
• Assist in payment collection tracking and sales commission calculation.
• Consolidate KPI and performance data for reporting and reward administration.
• Liaise with Sales, Service, Finance, Dealers, and HQ for cross-functional coordination.
• Ensure compliance with internal procedures, CRM/system accuracy, and local regulatory requirements.

Skills

Customer service

Coordination

Data sensitivity

Microsoft Office

Cross-functional teamwork

Tools

CRM system

Job description

SDLG Malaysia Sdn. Bhd. is seeking a service operations support role based in Selangor, Kapar to manage data, documentation, and reporting for direct service operations.

You will coordinate meetings, track actions, and assist the sales process while maintaining customer databases and ensuring timely issue resolution. The role requires strong communication, multitasking, and proficiency with Microsoft Office and CRM systems; collaboration with dealers, service teams, and HQ is essential.