Service & Operations Executive - Tambunan, Sabah

Alliance Bank Malaysia Berhad; Tambunan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bank in Malaysia is seeking a dedicated individual to manage daily transactions and ensure service quality at their branch in Tambunan, Sabah. The ideal candidate has experience in branch operations, excels in customer service, and is proficient in cross-selling. Responsibilities include managing cash holdings, supporting customer needs, and contributing to branch growth. This role demands multitasking abilities and high integrity to uphold the bank's standards.

Qualifications

• Experience in branch operations.
• Expert in handling customers in a branch environment.
• Able to effectively cross-sell banking products.
• Multitasked with exemplary customer service.
• Demonstrates high integrity and ethical standards.

Responsibilities

• Process and handle day-to-day transactions of the branch.
• Manage daily branch cash holdings and transactions.
• Assist in the management of branch customer service.
• Drive branch business growth and monitor asset quality.
• Act as co-custodian for bank Self Service Terminals.
• Perform end-of-day balancing on security items.
• Check various reports and financial transactions.

Skills

Branch operations experience

Customer service expertise

Cross-selling abilities

Multitasking skills

High integrity

Job description

Job Responsibilities

• Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives.
• Responsible as Relief Teller / Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch’s cash holdings, balancing, loading of Self‑Service‑Terminals (SST) and transactions.
• Assist SOM in the management of the branch customer service including in ensuring the meeting of the branch customer queue time as per the Bank approved service level agreement (SLA), handling and supporting first line resolution of enquires as well as complaints.
• Work with the Team to drive branch business growth, monitoring asset quality and maintaining service delivery standards.
• Co‑custodian for the bank Self Service Terminals (SST).
• Perform EOD balancing on security items ie. Cashier Order/Debit/ATM card.
• Acted as the checker for various reports, financial documents and financial transactions performed by other tellers including validation on the various vouchers where applicable.

Job Requirements

• Experience in branch operations
• Expert in handing suctomers in branch
• Able to cross sell
• Multitasked with utmost customer service
• High integrity