Service now Ai implementer developer

DIGITAL BRIGHT TECHNOLOGIES; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

DIGITAL BRIGHT TECHNOLOGIES in Kuala Lumpur, Malaysia, is seeking a ServiceNow AI Implementer to design, deploy, and optimize AI-driven solutions on the ServiceNow platform. You will work with cross-functional teams to deliver scalable, secure, and user-centric automation, transforming IT service management and business operations.

The role focuses on integrating AI capabilities such as machine learning, NLP, and intelligent workflows to solve complex challenges and improve service delivery.

Qualifications

• Bachelor’s degree in Computer Science, IT, Data Science or related field.
• Proven experience with ServiceNow platform including AI/ML and automation features.
• Hands-on experience with AI/ML tools and ServiceNow AI Engine and Predictive Analytics.
• Strong data modeling, data integration and API development skills.
• Familiarity with NLP, predictive analytics and intelligent workflows.
• Experience in Agile, CI/CD practices.
• Certification in ServiceNow AI/ML or related domains is a plus.

Responsibilities

• Design AI-powered workflows and intelligent automation within the ServiceNow platform.
• Integrate machine learning models and NLP capabilities into ServiceNow applications.
• Collaborate with business stakeholders to identify AI use cases for service improvements.
• Develop and maintain AI models using ServiceNow AI Engine and Predictive Analytics.
• Ensure data quality, model accuracy, and governance compliance.
• Monitor AI performance and provide optimization insights.
• Document AI implementation processes and best practices.

Skills

AI/ML

NLP

Data modeling

API development

CI/CD

Agile methodologies

Team collaboration

Problem solving

Education

Bachelor's degree in Computer Science, Information Technology, Data Science or related field

Tools

ServiceNow API

ServiceNow AI Engine

Predictive Analytics

Job description

Kuala Lumpur, Malaysia | Posted on 04/30/2026

• Country Malaysia

Job Description

Summary: The ServiceNow AI Implementer plays a critical role in designing, deploying, and optimizing AI-driven solutions within the ServiceNow platform to enhance automation, improve service delivery, and drive operational efficiency. This role focuses on integrating AI capabilities such as machine learning, natural language processing, and intelligent workflows to solve complex business challenges. The AI Implementer collaborates with cross-functional teams to identify opportunities for AI adoption, ensure seamless integration with existing systems, and deliver scalable, secure, and user-centric solutions. The position is vital in transforming IT service management and business operations through intelligent automation, enabling organizations to stay competitive in a rapidly evolving digital landscape.

Responsibilities:

• Design and implement AI-powered workflows and intelligent automation within the ServiceNow platform.
  
• Integrate machine learning models and natural language processing (NLP) capabilities into ServiceNow applications.
  
• Collaborate with business stakeholders to identify use cases for AI-driven service improvements.
  
• Develop and maintain AI models using ServiceNow’s AI/ML tools, including the AI Engine and Predictive Analytics.
  
• Ensure data quality, model accuracy, and compliance with security and governance standards.
  
• Monitor and optimize AI performance, providing insights and recommendations for continuous improvement.
  
• Document AI implementation processes, configurations, and best practices for knowledge sharing and scalability.
  

Requirements

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field.
  
• Proven experience with ServiceNow platform, including experience in AI/ML and automation features.
  
• Hands-on experience with AI/ML tools and frameworks, preferably within ServiceNow’s AI Engine and Predictive Analytics.
  
• Strong understanding of data modeling, data integration, and API development.
  
• Familiarity with NLP, predictive analytics, and intelligent workflows.
  
• Experience in agile development environments and continuous integration/continuous delivery (CI/CD) practices.
  
• Excellent problem-solving skills, attention to detail, and ability to work in collaborative teams.
  
• Certification in ServiceNow AI/ML or related domains is a plus.