Service Manager

uobgroup; Petaling Jaya; On-site; MYR 65,000 - 85,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd in Malaysia is seeking a Service Manager to ensure top-tier customer service and efficient branch operations. The role leads and motivates a team, enforces service standards, and aligns activities with the bank's customer satisfaction and business objectives.

The ideal candidate will have strong people leadership, operational discipline, and a customer-centric mindset to drive service excellence across the branch network in Petaling Jaya and surrounding areas.

Responsibilities

• The Service Manager is responsible for ensuring the delivery of exceptional customer service and operational efficiency within a branch or designated service area.
• This role involves leading and motivating a team, implementing service standards, and contributing to the bank's overall customer satisfaction and business objectives.

Job description

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The Service Manager is responsible for ensuring the delivery of exceptional customer service and operational efficiency within a branch or designated service area. This role involves leading and motivating a team, implementing service standards, and contributing to the bank's overall customer satisfaction and business objectives.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.