Service Manager

UOB; Selangor; On-site; MYR 90,000 - 130,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a Service Manager to lead branch operations and drive superior customer service. The role focuses on guiding a team, enforcing service standards, and contributing to overall customer satisfaction and business targets.

The successful candidate will promote operational efficiency, support daily branch activities, and play a key role in achieving service quality and performance metrics across the area.

Responsibilities

• Lead and motivate a team within a branch or service area.
• Implement service standards to ensure exceptional customer experience.
• Contribute to branch efficiency and customer satisfaction goals.

Job description

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The Service Manager is responsible for ensuring the delivery of exceptional customer service and operational efficiency within a branch or designated service area. This role involves leading and motivating a team, implementing service standards, and contributing to the bank's overall customer satisfaction and business objectives.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.