Service Manager

UOB; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a Service Manager to lead a branch team, delivering exceptional customer service and driving operational efficiency. You will set service standards, coach staff, and align daily operations with the bank's objectives.

Based in Malaysia, the role focuses on managing service delivery within the designated area and enhancing customer experiences, while supporting branch performance and strategic goals.

Responsibilities

• The Service Manager is responsible for ensuring the delivery of exceptional customer service and operational efficiency within a branch or designated service area. This role involves leading and motivating a team, implementing service standards, and contributing to the bank's overall customer satisfaction and business objectives.

Job description

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The Service Manager is responsible for ensuring the delivery of exceptional customer service and operational efficiency within a branch or designated service area. This role involves leading and motivating a team, implementing service standards, and contributing to the bank's overall customer satisfaction and business objectives.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer.

UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors.

All employment decisions at UOB are based on business needs, job requirements and qualifications.

If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings.

With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America.

In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Career Site: UOB Career site