Service Leader- Human Resources

Shangri-La Group; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Shangri-La Rasa Sayang, Penang is seeking a Service Leader - Human Resources to support HR operations, policy enforcement, staff records, and welfare activities. You will screen applicants, coordinate interviews, and help maintain contracts and personal files.

The role emphasizes teamwork, professionalism, and guest-facing service excellence. Requirements include a Degree/Diploma in Tourism/Hospitality/Hotel Management/Human Resources and at least 1 year of relevant experience, with fluent

Qualifications

• Must have a Degree or Diploma in Tourism, Hospitality, Hotel Management or Human Resources.
• At least 1 year of relevant work experience in a similar role.
• Fluent in English and Bahasa Malaysia (spoken and written).
• Professional and positive attitude with strong interpersonal skills.

Responsibilities

• Assist in administering HR policies and procedures to ensure compliance.
• Screen applications, conduct initial interviews, and shortlist candidates.
• Maintain tenancy/service contract records and personnel files.
• Oversee staff movements with proper approvals and documentation.
• Plan and coordinate monthly staff activities and welfare programs.
• Provide employee support and address work-related concerns.
• Deliver HR services in line with Shangri-La Rasa Sayang, Penang standards.

Skills

Fluent English

Bahasa Malaysia

Team player

Education

Degree/Diploma in Tourism/Hospitality/Hotel Management/Human Resources

Tools

Office software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking forService Leader - Human Resourcesto join our team!

As our Service Leader - Human Resources, we rely on you to:

• Assist in the administration and enforcement of Human Resources policies and procedures, ensuring compliance and adherence throughout the property.
• Screen all received applications, conduct initial interviews, and shortlist candidates for the positions of Service Leader and Service Associate based on specified criteria and requirements.
• Assist in maintaining records of tenancy agreements and service contracts, including their terms and regulations.
• Oversee the maintenance and updating of personal files.
• Participate in documenting staff movements within the Hotel, ensuring that all status changes are accompanied by proper approvals, documentation, and signatories.
• Plan, coordinate, and execute engaging monthly staff activities with a creative approach. (Promote employee welfare programs, such as employee engagement activities, community engagement, and assist in recognition programs preparation).
• Manage employee welfare, including overseeing employees' facilities, hostel, addressing employee concerns, and providing support for work-related issues.
• To render services and delight the internal customers on their needs with existing guidelines and standard set up by Shangri-La Rasa Sayang, Penang.
• To assume the responsibility of the Human Resources officer.

  We are looking for someone who:

  • Has a Degree /Diploma in Tourism/ Hospitality/ Hotel Management/ Human Resources or relevant discipline.
  • Holds a minimum of one (1) years of relevant work experience in a similar capacity.
  • Fluent in oral and written English and Bahasa Malaysia.
  • Performs all duties and responsibilities in a timely and efficient manner.
  • Demonstrates a high level of professionalism and maintains a positive attitude when interacting with employees and hotel guests, consistently upholding the highest standards of service.
  • Develop and maintain close working relationship with all departments throughout the hotel.
  • Possesses excellent proficiency in computer software, particularly office applications, and demonstrates adeptness in operating various office equipment.
  • Must be a confident and tactfulIs a strong team player.
  • Good interpersonal & communication skill.
  • Is a self-starter, with the ability to proactively problem-solve, identify, advocate for, and execute improvements.
  • Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.