Service Engineer - IST

Hach; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Hach Malaysia, a Veralto subsidiary, seeks a Service Engineer – IST to provide in-house servicing, calibration, maintenance and customer support for water quality instruments.

The role requires a bachelor’s degree in engineering, at least 3 years of hands-on experience, strong diagnostic and communication skills, and a readiness to travel 10-20% to customer sites.

Qualifications

• Bachelor’s degree in electrical, electronic or mechanical engineering.
• At least 3 years of experience in service, maintenance and repair of equipment.
• Strong hands-on experience in servicing, maintenance, and calibration of technical equipment.

Responsibilities

• Performing assigned internal servicing and calibration tasks.
• Conduct comprehensive servicing and maintenance on equipment submitted for inspection, guaranteeing a thorough examination of all components and the efficient completion of any required repairs.
• Handling and caring for customer instruments and calibration equipment.
• Following Hach calibration procedures to ensure accurate results.
• Issuing calibration certificates and results promptly.
• Efficiently executing calibration duties and maintaining documentation.
• Keeping the service area organized, clean, and functional.
• Providing customer support for the use and maintenance of instruments.
• Managing the Customer Retention System (CRS) for service tracking.
• Ensuring quick repair and restoration of faulty equipment.
• Assisting with troubleshooting and warranty claims.
• The role may involve occasional visits to customer sites for detailed assessments, as required only.

Skills

Technical Proficiency

Diagnostic Skills

Customer Service

Teamwork

English Proficiency

Education

Bachelor’s degree in electrical, electronic or mechanical engineering

Tools

Calibration equipment

Job description

Position Title –

Service Engineer - IST

Company Name

- Hach Malaysia (100% subsidiary of Veralto)

Job Location –

Selangor, Malaysia

About Veralto:

Veralto launched in October 2023, is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding the World’s Most Vital Resources™.
Veralto’s Water Quality Companies – Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- help to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
Our Product Identification companies – Videojet, Esko, X-rite, Linx and Pantone helps package and protect the world’s food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.
For more details, please login to our site - https://www.veralto.com/
WATER QUALITY PLATFORM
Water Quality (‘WQ") Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater, and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including Hach, Trojan Technologies, McCrometer and ChemTreat. WQ Asia has sales offices in India, Australia, New Zealand, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam, and the Philippines.
Hach Malaysia Water Quality Platform, a part of the Hach Company, is a leader in manufacturing and distributing analytical instruments and reagents used to test water quality and other liquid solutions. In response to the rapidly expanding reagent in water test business in Malaysia, we are seeking a highly motivated and experienced individual to join our Water Quality Malaysia Group as a Service Engineer.

Overview:

The Service Engineer – IST is responsible for providing in house technical servicing, calibration, maintenance and customer support for instruments.

Core Responsibilities:

• Performing assigned internal servicing and calibration tasks.
• Conduct comprehensive servicing and maintenance on equipment submitted for inspection, guaranteeing a thorough examination of all components and the efficient completion of any required repairs.
• Handling and caring for customer instruments and calibration equipment.
• Following Hach calibration procedures to ensure accurate results.
• Issuing calibration certificates and results promptly.
• Efficiently executing calibration duties and maintaining documentation.
• Keeping the service area organized, clean, and functional.
• Providing customer support for the use and maintenance of instruments.
• Managing the Customer Retention System (CRS) for service tracking.
• Ensuring quick repair and restoration of faulty equipment.
• Assisting with troubleshooting and warranty claims.
• Preparing customer quotations in a timely manner.
• The role may involve occasional visits to customer sites for detailed assessments, as required only.
  

Skills & Competency Requirements

• Bachelor’s degree in electrical, electronic or mechanical engineering.
• At least 3 years of experience in service, maintenance and repair of equipment.
• Technical Proficiency: Strong hands‑on experience in servicing, maintenance, and calibration of technical equipment with a proven ability to rapidly pinpoint and rectify system failures, thereby minimizing downtime.
• Diagnostic Skills: Ability to conduct thorough inspections and identify issues, with a track record of efficient problem resolution.
• Customer Service: Excellent communication skills for providing customer support and preparing quotations.
• Teamwork: Ability to work collaboratively within a team and contribute to a positive work environment.
• Proficiency in English; additional languages are an advantage.
• Owns a car and possesses a valid driving license.
• Continuous learning attitude and adaptability to new technologies.
  

Travel Required:

As per job requirements, typically 10-20%

What’s in it for you:

• You will play an integral part in shaping the Opco’s business in Malaysia, one of strongest and highly visible region with many untapped opportunities.
• You will work with a team where the goal is to create an environment of continuous improvement, wellness, and open, honest, two‑way communication.
  

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.