Service desk agent Korean Speaker

Abhidi Solution Sdn Bhd; Kuala Lumpur; Remote; MYR 67,000 - 100,000; Full time

Job summary

Abhidi Solution Sdn Bhd is seeking a Level 1 IT Service Desk professional in Kuala Lumpur, Malaysia. You will provide remote desktop support, diagnose hardware, software, and network issues, and coordinate with global IT teams to ensure timely resolutions.

The role requires strong English and Japanese communication, Windows expertise, and AD/Exchange familiarity. You will handle user provisioning, training, and incident logging, striving for First Call Resolution and efficient service delivery

Qualifications

• Bachelor’s degree in IT/CS or related field.
• 1–3 years in Service Desk/IT Helpdesk/Technical Support in global environment.
• Proficiency in Japanese and English to support Korean-speaking users and coordinate with global teams.

Responsibilities

• Provide Level 1 remote desktop support and route issues to 2nd and 3rd level IT support teams.
• Diagnose hardware, software, and network problems via phone, email, and chat for end users.
• Coordinate and manage relationships with vendors and support teams for issue resolution.
• Administer and manage user account provisioning.
• Setup and evaluate PC-based software products (word processors, spreadsheets, email, etc.).
• Identify, evaluate, and prioritize customer problems and complaints.
• Train users/operators and create training procedures as needed.
• Log and track issues in Incident Management Systems; resolve service requests.
• Aim for First Call Resolution, optimal handling time, and minimal reopens.

Skills

Japanese language

English language

Troubleshooting

Customer support

Windows OS

Communication skills

Education

Bachelor's Degree in IT/CS

Tools

ServiceNow

Active Directory

Microsoft Exchange

Job description

Provide Level 1 remote desktop support and perform other activities based on SOPs. Route issues to internal 2nd and 3rd level IT support teams. Provide hardware, software, and network problem diagnosis and resolution via telephone, email, and chat for end users. Diagnose and resolve issues through user interaction, including problem identification, log analysis, research, isolation, resolution, and follow-up.

Key responsibilities

Provide Level 1 remote desktop support and route issues to internal 2nd and 3rd level IT support teams

Provide hardware, software, and network problem diagnosis and resolution via telephone, email, and chat for end users

Coordinate and manage relationships with vendors and support teams for issue resolution

Administer and manage user account provisioning

Perform evaluation, analysis, and setup of PC-based software products such as word processors, spreadsheets, presentation tools, database systems, email, and communication tools

Identify, evaluate, and prioritize customer problems and complaints

Train users/operators on a limited basis and/or create training procedures

Use Incident Management Systems to log, track, and resolve issues and service requests

Ensure a positive customer experience by achieving First Call Resolution (FCR), maintaining optimal Average Handling Time (AHT), and minimizing rejected or reopened cases

Provide effective communication and support to Japanese-speaking end users while coordinating with global IT support teams

About you

Bachelors Degree in IT, Computer Science, or a related field

1–3 years of experience in Service Desk / IT Helpdesk / Technical Support in a global environment

Proficiency in Japanese and English to support Korean-speaking users and coordinate with global support teams

Japanese language proficiency at the required business level, preferably with TOPIK certification or equivalent practical proficiency

Hands‑on experience with Windows‑based operating systems (Windows 7, 10, 11)

Knowledge of servers, networks, storage, and IT infrastructure

Proficiency in Active Directory and Microsoft Exchange

Familiarity with ITSM tools such as ServiceNow

Strong verbal and written communication skills in Korean and English

Strong problem-solving, troubleshooting, and triaging skills under pressure

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 51-100 employees

Abhidi is a global IT leader headquartered in Kuala Lumpur, Malaysia. We epitomise the dynamic fusion of Human Expertise + Cutting-Edge Intelligence, where innovation ignites, and boundless opportunities surface. Our innovative solutions seamlessly align IT strategies with business goals, underpinned by an unwavering commitment to progress and growth. At Abhidi, we are dedicated to enhancing our clients' business success by providing exceptional IT expertise and top‑tier talent across the vibrant APAC region. We strategically place highly skilled IT professionals and ensure smooth transitions when needed. With a diverse team of experts and forward‑thinking minds worldwide, we continuously refine our methods, understanding that adapting to the ever‑changing world of human intelligence is key to securing the best talent. Our unwavering focus on core practices, including Talent Analytics and Technology, ensures consistent excellence and innovation, positioning us alongside industry leaders. Abhidi is a well‑respected and award‑winning organization in the IT industry, known for our excellence and commitment. We are your trusted partner in navigating the evolving IT landscape, bridging the gap between immediate operational needs and long‑term strategic excellence. Join us at Abhidi to explore endless possibilities, where we turn conversations into concrete achievements.

Abhidi is a global IT leader headquartered in Kuala Lumpur, Malaysia. We epitomise the dynamic fusion of Human Expertise + Cutting-Edge Intelligence, where innovation ignites, and boundless opportunities surface. Our innovative solutions seamlessly align IT strategies with business goals, underpinned by an unwavering commitment to progress and growth. At Abhidi, we are dedicated to enhancing our clients' business success by providing exceptional IT expertise and top‑tier talent across the vibrant APAC region. We strategically place highly skilled IT professionals and ensure smooth transitions when needed. With a diverse team of experts and forward‑thinking minds worldwide, we continuously refine our methods, understanding that adapting to the ever‑changing world of human intelligence is key to securing the best talent. Our unwavering focus on core practices, including Talent Analytics and Technology, ensures consistent excellence and innovation, positioning us alongside industry leaders. Abhidi is a well‑respected and award‑winning organization in the IT industry, known for our excellence and commitment. We are your trusted partner in navigating the evolving IT landscape, bridging the gap between immediate operational needs and long‑term strategic excellence. Join us at Abhidi to explore endless possibilities, where we turn conversations into concrete achievements.