Service Delivery Management Specialist

S&P Global; George Town; On-site; MYR 90,000 - 130,000; Full time

Job summary

S&P Global in Malaysia is seeking a Service Delivery Management Specialist for Private Capital LP Managed Data Services within a SaaS environment. You will drive seamless service delivery to key iLEVEL clients, oversee complex private market portfolios, and monitor investment performance as a trusted escalation point and subject matter expert.

The ideal candidate is proactive, strategic, and client-focused, owning their work end-to-end, mentoring others, and ensuring clear, structured

Qualifications

• Proactive, strategic problem-solver with strong client focus.
• Excellent communication, critical thinking, and cross-functional relationship management.

Responsibilities

• Drive seamless service delivery to key iLEVEL clients.
• Oversee complex private market portfolios.
• Monitor investment performance and outcomes.
• Serve as escalation point and subject matter expert.

Job description

Service Delivery Management Specialist

(Private Capital Market, Managed Data Services)

Overview

We are seeking a highly reliable, strategic, and client-centric Service Delivery Management Specialist to join our Private Capital LP Managed Data Services team within our dynamic SaaS environment. In this role, you will drive seamless service delivery to our key iLEVEL clients, oversee complex private market portfolios, and monitor investment performance while serving as an escalation point and subject matter expert.

About The Role

Grade Level (for internal use): 08

Service Delivery Management Specialist (Private Capital Market, Managed Data Services)

Overview

We are seeking a highly reliable, strategic, and client-centric Service Delivery Management Specialist to join our Private Capital LP Managed Data Services team within our dynamic SaaS environment. In this role, you will drive seamless service delivery to our key iLEVEL clients, oversee complex private market portfolios, and monitor investment performance while serving as an escalation point and subject matter expert.

The ideal candidate is a proactive, strategic problem-solver deeply committed to client success. You take complete ownership of your work - you don't just execute; you look beyond the obvious to drive strategic outcomes and mentor others. This role demands highly structured communication, sharp critical thinking, and the ability to manage complex cross-functional relationships to deliver exceptional results for our institutional clients.