Head of Shared Services – Fund Services (Private Equity)

Ace Hires Talent Solutions; Kuala Lumpur; On-site; MYR 400,000 - 700,000; Full time

Job summary

Ace Hires Talent Solutions seeks an experienced regional leader to oversee end-to-end fund services delivery across multiple markets. This senior role drives governance, service quality, regulatory compliance, and continuous improvement for private equity fund structures and clients, building trusted partnerships with internal teams and external clients.

You will lead a 50-person operations group covering fund administration, accounting, reporting and governance, shaping scalable processes and

Qualifications

• Private Equity fund administration experience is mandatory.
• Minimum 10 years of experience within Fund Administration, Fund Services, or Alternative Investments, with significant exposure to Private Equity fund structures.
• Proven experience leading large, multi-layered teams within shared services, fund operations, or fund administration environments.
• Strong understanding of private equity fund lifecycle, investor servicing, fund accounting, capital calls, distributions, and reporting.
• Exposure to governance frameworks, audit, risk management, and compliance oversight.
• Demonstrated success in driving operational excellence, standardisation, and process improvement initiatives.
• Strong stakeholder management skills, including senior leadership, clients, and regional teams.
• Experience working across regional or multi-market operations is highly preferred.

Responsibilities

• Lead large operational functions, managing complex escalations and ensuring consistent, high-quality service delivery.
• Oversee fund administration, fund accounting, reporting, and operational processes supporting private equity funds.
• Partner with internal and external stakeholders to enhance service performance, client experience, and regulatory compliance.
• Drive process optimisation, risk management, automation, and continuous improvement initiatives aligned with business growth.
• Build and develop high-performing teams, strengthening leadership capability and technical expertise within the organisation.
• Contribute to medium- and long-term service transformation, scalability, and operational strategy across multiple markets.

Job description

We are seeking an experienced leader to join a regional shared services organisation, overseeing end-to-end fund services delivery across multiple markets. This is a senior leadership role responsible for driving operational excellence, governance, service quality, and continuous improvement across a team of approximately 50 professionals supporting private equity fund structures and clients.

In this role, you will:

• Lead large operational functions, managing complex escalations and ensuring consistent, high-quality service delivery.
• Oversee fund administration, fund accounting, reporting, and operational processes supporting private equity funds.
• Partner with internal and external stakeholders to enhance service performance, client experience, and regulatory compliance.
• Drive process optimisation, risk management, automation, and continuous improvement initiatives aligned with business growth.
• Build and develop high-performing teams, strengthening leadership capability and technical expertise within the organisation.
• Contribute to medium- and long-term service transformation, scalability, and operational strategy across multiple markets.

We are looking for someone with:

• Private Equity fund administration experience is mandatory.
• Minimum 10 years of experience within Fund Administration, Fund Services, or Alternative Investments, with significant exposure to Private Equity fund structures.
• Proven experience leading large, multi-layered teams within shared services, fund operations, or fund administration environments.
• Strong understanding of private equity fund lifecycle, investor servicing, fund accounting, capital calls, distributions, and reporting.
• Exposure to governance frameworks, audit, risk management, and compliance oversight.
• Demonstrated success in driving operational excellence, standardisation, and process improvement initiatives.
• Strong stakeholder management skills, including senior leadership, clients, and regional teams.
• Experience working across regional or multi-market operations is highly preferred.

Why you'll thrive here:

Join a fast-growing organisation that values collaboration, ownership, and continuous improvement. Leaders are accessible, ideas are welcomed, and employees are empowered to make a meaningful impact. You'll gain exposure to regional operations, strategic initiatives, and opportunities to influence the future direction of the business.