Service Delivery Coordinator

Black Box; Malaysia; On-site; MYR 90,000 - 140,000; Full time

Job summary

Black Box in Malaysia is seeking a Service Delivery Coordinator to support the delivery and operations of data center and infrastructure services for a key banking client. Under the Service Delivery Manager, you will ensure requests, incidents and project activities are efficiently managed in line with security and service level requirements.

This role requires strong coordination, communication and documentation skills, proficiency in MS Office, and comfort with Mandarin/Chinese language as

Qualifications

• Diploma or Bachelor's degree in IT/CS/Engineering or related field.
• 3–5 years in service delivery coordination or IT infrastructure roles, preferably in a financial institution.
• Familiarity with ITIL processes and service management tools.

Responsibilities

• Coordinate service requests, incidents, and project activities for data center and infrastructure services.
• Ensure operations comply with banking security and SLA requirements.
• Maintain clear documentation and effective communication with stakeholders.
• Support continuous improvement initiatives and automation where applicable.

Skills

ITIL processes

Data center operations

Coordination & communication

Attention to detail

Customer-focused

Education

Diploma or Bachelor’s Degree in IT/CS/Engineering

Tools

ServiceNow

BMC Remedy

Jira

Job description

The Service Delivery Coordinator supports the delivery and operational management of data center and infrastructure services for a key banking client. Working under the guidance of the Service Delivery Manager, the coordinator ensures that all service requests, incidents, and project activities are efficiently managed in compliance with banking security and service level requirements. This role demands strong coordination, communication, and documentation skills to uphold the high service standards expected in a regulated financial environment.

Note : The role requires the candidate to converse in Chinese

Qualifications & Skills

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related discipline.
• 3–5 years of experience in service delivery coordination, data center operations, or IT infrastructure support, preferably in a financial institution or managed services environment.
• Familiarity with ITIL processes and service management tools (e.g., ServiceNow, BMC Remedy, Jira).
• Hands-on understanding of data center cabling, rack and stack activities, and hardware lifecycle management.
• Strong organizational, coordination, and communication skills with keen attention to detail.
• Proficient in MS Office, particularly Excel and PowerPoint; experience with automation tools (Python, VBA, Power BI) is a plus.
• Customer-focused with strong sense of accountability and urgency, especially when supporting mission-critical financial systems.