Service Crew (Sunway Pyramid | Up To RM3500)

Nong Geng Ji SDN BHD; Subang Jaya; On-site; MYR 22,000 - 36,000; Full time

Job summary

Nong Geng Ji Hunan Local Cuisine is seeking a Service Crew member in Malaysia. You will warmly greet guests, take orders, and ensure all custom requests and allergies are clearly communicated to the kitchen. You will serve food and drinks with speed and style, keep dining areas clean, and handle payments at the POS.

Teamwork with FOH and BOH is essential, especially during peak hours. We value reliability and a willingness to learn; safety and hygiene rules must be followed.

Qualifications

• Top-tier customer service energy and guest-focused attitude.
• Accurate order taking and clear communication of mods/allergies to kitchen.

Responsibilities

• Take orders accurately and pass along special requests or allergies.
• Serve food and drinks promptly with speed and style.
• Handle cash, card, and tap payments at the POS and keep the till balanced.
• Maintain cleanliness of dining area, stations, and restrooms.
• Collaborate with front- and back-of-house teams to manage peak hours.
• Respond to guest questions and concerns with a friendly, problem-solving approach.

Skills

Customer service

Communication

Tools

POS system

Job description

Slide into the shift with a warm, high-energy greet- make every guest feel like the main character from the jump.

Take orders like a pro- whether on the POS or old-school notepad- and make sure any custom requests or allergy deets get passed to the kitchen loud and clear.

Serve food and drinks with speed and style- plates should look chef's kiss, and every order should leave the pass complete and correct.

Keep the dining zone looking fresh- tables, chairs, floors spotless, restrooms stocked and tidy, no cap.

Handle questions, feedback, or oops-moments with good vibes and real empathy- loop in the manager if things get heavy, so every guest walks away happy.

Jump in on light prep work when needed- always follow food safety rules like it's second nature.

Sync up with the crew- front and back of house to keep the flow smooth, especially when the rush hits.

Ring up payments- cash, card, or tap, and keep the register balanced like a boss.

Keep service stations loaded with napkins, utensils, sauces, and drinks- don't let anything run dry mid-shift.

Live by company policies- safety, service, and all the standards- like it's your personal playlist.

Requirement

Bring top-tier customer service energy- make every meal a moment.

Take orders accurately and shout out any mods or allergies to the kitchen crew.

Handle all food and drinks safely and hygienically- know the rules, follow the rules.

Own the cleanliness game- dining area, stations, restrooms all on point.

Team up like a pro- communicate and coordinate to crush peak hours together.

Respond to guest questions and concerns fast and friendly- find solutions that keep them smiling.

Help with basic prep when asked- learn from the seasoned homies on the line.

Work the POS system like second nature- order entry, payments, all smooth.

Show up on time, every time- reliability is your flex.

Stay open to learning- new menus, new systems, new moves- always leveling up.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Service Crew?
• Which of the following sized restaurants have you worked at?
• Which of the following languages are you fluent in?

Restaurants & Cafes (Full Service) 51-100 employees

In 2017, NongGengji Hunan cuisine was founded in Shenzhen, China. With its adherence to ingredients and inheritance of Hunan local cuisine skills, NongGengji has gained the favor of customers.

Within 8 years, we have opened direct stores in cities such as Hong Kong, Beijing, Shanghai, Guangdong, Hainan, Singapore and Malaysia.

After 8 years of development, Nong Geng Ji Hunan Local Cuisine has opened direct stores in Hong Kong, Beijing, Shanghai, Shenzhen, Haikou, Zhuhai, Dongguan, Zhongshan, overseas Singapore and Malaysia. It is a global chain restaurant specializing in Hunan cuisine and a leading brand of Hunan cuisine in China.

In 2017, NongGengji Hunan cuisine was founded in Shenzhen, China. With its adherence to ingredients and inheritance of Hunan local cuisine skills, NongGengji has gained the favor of customers.

Within 8 years, we have opened direct stores in cities such as Hong Kong, Beijing, Shanghai, Guangdong, Hainan, Singapore and Malaysia.

After 8 years of development, Nong Geng Ji Hunan Local Cuisine has opened direct stores in Hong Kong, Beijing, Shanghai, Shenzhen, Haikou, Zhuhai, Dongguan, Zhongshan, overseas Singapore and Malaysia. It is a global chain restaurant specializing in Hunan cuisine and a leading brand of Hunan cuisine in China.

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