Service Crew - Contract

Tapestry Inc.; Ipoh; On-site; MYR 22,000 - 36,000; Full time

Job summary

Coach is part of Tapestry Inc. Malaysia, seeking a Service Crew in Ipoh to welcome guests, take orders, process payments, and serve food and drinks with a friendly, efficient approach.

You will work with the kitchen team to prepare items, keep the space clean, refresh displays, and assist with stock, following safety standards in a fast-paced setting.

Qualifications

• Experience in food and beverage service is preferred.
• Excellent listening and communication abilities.
• Polite, engaging personality and teamwork.
• Knowledge of menu items and allergens.

Responsibilities

• Greet customers, record orders, and serve food and beverages with a positive attitude.
• Input orders into POS and process payments accurately.
• Collaborate with kitchen staff to prepare items following safety rules.
• Maintain a clean dining area, restock displays, and manage inventory as needed.
• Address guest concerns calmly and professionally per restaurant policy.
• Update signage and displays to attract customers.
• Ensure compliance with food safety regulations and quality controls.

Skills

Customer service

Communication

Active listening

Multitasking

Tools

POS system

Cash handling

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

As a Service Crew, you will greet customers, answer their questions, take orders and accept payments, and prepare and serve food and drinks efficiently while ensuring high standards of service. You will also be responsible for creating memorable experiences for our guests and fostering a positive environment. You will maintain a clean and well-stocked workspace and dining area, update displays, and continuously expand your knowledge of food and beverage quality controls, preparation methods, and presentation.

Responsibilities

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the kitchen team to prepare foods or drinks while following cooking instructions, safety procedures, and sanitary requirements.
• Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
• Updating signage and displays to attract customers.
• Taking inventory and replenishing items in display cases, at tables, or behind the counter.
• Adhering to all food safety regulations and quality controls.

Requirements

• At least 1-2 years of experience in food and beverage preparation.
• Positive attitude with commitment to customer satisfaction and service excellence.
• Exceptional listening and communication skills.
• A polite, engaging personality.
• Knowledge of menu items, including ingredients, portion sizes, and the presence of common allergens.
• Must be efficient and energetic, multitasking to complete multiple orders or switching between different types of activities.
• Willingness to adapt to different roles and job duties as the need arises.
• Ability to work as part of a high-energy, efficient team in a fast-paced environment.