Service Crew

AEON Fantasy; Kuala Lumpur; On-site; MYR 22,000 - 33,000; Full time

Job summary

AEON Fantasy Malaysia is seeking a friendly, energetic store associate to deliver engaging customer service and promote attractions. You will operate the cashier, assist with memberships and promotions, and maintain a clean, safe store environment.

You will work in a fast-paced setting with rotating shifts, weekends, and public holidays, collaborating with team members to ensure a positive customer experience and adherence to SOPs.

Qualifications

• Friendly, energetic and customer-oriented personality as core requirement.
• Strong communication and interpersonal skills to engage customers and explain attractions.
• Ability to work in a fast-paced environment, handle promotions and rotating shifts.

Responsibilities

• Provide friendly customer service and engage confidently with customers.
• Operate cashier counter and promote memberships, promotions, and products.
• Perform daily store opening tasks, ensure clean, safe and functional facilities.

Skills

Customer service

Communication skills

Interpersonal skills

Promotion knowledge

Team collaboration

Education

High school diploma or equivalent

Tools

POS system

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Friendly, energetic and customer-oriented personality with the confidence to communicate and engage with customers.

Strong communication and interpersonal skills with the ability to promote products, explain attractions and create a positive customer experience.

Able to work in a fast-paced environment, support promotional events, and work on rotating shifts, weekends and public holidays.

• Friendly, energetic and customer-oriented personality with the confidence to communicate and engage with customers.
• Strong communication and interpersonal skills with the ability to promote products, explain attractions and create a positive customer experience.
• Able to work in a fast-paced environment, support promotional events, and work on rotating shifts, weekends and public holidays.

Customer Services :

Provide friendly, energetic and engaging customer service by interacting confidently with customers, explaining attractions, encouraging participation, and creating a fun and memorable experience.

Operating cashier counter :

Operate the cashier and POS system accurately while actively promoting memberships, promotions and company products to customers.

Cleaning and Maintenance :

Complete the daily opening checklist before store opening to ensure all attractions, equipment, facilities and operational areas are safe, clean, fully functional and ready for business operations.

Inventory Management :

Monitor stock levels of merchandise items and informing superior when restocking is necessary and assist in receiving and storing deliveries. To perform monthly stocktake counting.

Team Collaboration :

Work closely with team members to create a positive, energetic and customer-focused working environment.

Compliance and Safety :

Comply with all company policies, health and safety standards, promptly report any operational incidents, hazards or equipment malfunctions, and take immediate action in accordance with company procedures.

Events and activities :

Actively participate in promotional events, roadshows, CSR activities and customer engagement programmes by confidently interacting with customers and representing the company brand.

Company SOP and Procedure :

Follow all company SOPs, operational procedures and daily checklists to ensure consistent service standards.

Training and education :

Actively participate in training programmes to continuously improve product knowledge, customer service and operational skills.

To support another store as a helper if required.

Undertake any other duties or ad hoc tasks as assigned by top management or from the holding company in Japan, from time to time . This may include tasks beyond the scope of the standard job description to contribute to the overall success of the team and organization.