Cafe Assistant

AEON Fantasy; Kuala Lumpur; On-site; MYR 27,000 - 42,000; Full time

Job summary

AEON Fantasy Malaysia in Kuala Lumpur seeks a friendly, energetic retail teammate to engage customers, promote memberships and create a fun, memorable experience.

You will handle cashier duties, maintain store cleanliness, manage stock, support events, and collaborate with the team while adhering to SOPs and safety guidelines.

Qualifications

• Friendly, energetic and customer-focused personality.
• Ability to promote products and memberships.
• Willing to work rotating shifts, weekends and public holidays.
• Capable of thriving in a fast-paced environment.

Responsibilities

• Provide friendly customer service by engaging with customers.
• Operate cashier and POS system promoting memberships and products.
• Maintain cleanliness and safety before store opening and during operations.
• Monitor stock levels and assist in receiving deliveries and monthly stocktakes.
• Collaborate with team to create a positive, energetic working environment.
• Follow company SOPs and health & safety standards.
• Participate in promotional events, roadshows and customer engagement programmes.
• Support other store as needed and complete ad hoc tasks.

Skills

Customer service

Cashier

Communication

Teamwork

POS system

Tools

POS system

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Friendly, energetic and customer-oriented personality with the confidence to communicate and engage with customers.

Strong communication and interpersonal skills with the ability to promote products, explain attractions and create a positive customer experience.

Able to work in a fast-paced environment, support promotional events, and work on rotating shifts, weekends and public holidays.

• Friendly, energetic and customer-oriented personality with the confidence to communicate and engage with customers.
• Strong communication and interpersonal skills with the ability to promote products, explain attractions and create a positive customer experience.
• Able to work in a fast-paced environment, support promotional events, and work on rotating shifts, weekends and public holidays.

Customer Services :

Provide friendly, energetic and engaging customer service by interacting confidently with customers, explaining attractions, encouraging participation, and creating a fun and memorable experience.

Operating cashier counter :

Operate the cashier and POS system accurately while actively promoting memberships, promotions and company products to customers.

Cleaning and Maintenance :

Complete the daily opening checklist before store opening to ensure all attractions, equipment, facilities and operational areas are safe, clean, fully functional and ready for business operations.

Inventory Management :

Monitor stock levels of merchandise items and informing superior when restocking is necessary and assist in receiving and storing deliveries. To perform monthly stocktake counting.

Team Collaboration :

Work closely with team members to create a positive, energetic and customer-focused working environment.

Compliance and Safety :

Comply with all company policies, health and safety standards, promptly report any operational incidents, hazards or equipment malfunctions, and take immediate action in accordance with company procedures.

Events and activities :

Actively participate in promotional events, roadshows, CSR activities and customer engagement programmes by confidently interacting with customers and representing the company brand.

Company SOP and Procedure :

Follow all company SOPs, operational procedures and daily checklists to ensure consistent service standards.

Training and education :

Actively participate in training programmes to continuously improve product knowledge, customer service and operational skills.

To support another store as a helper if required.

Undertake any other duties or ad hoc tasks as assigned by top management or from the holding company in Japan, from time to time . This may include tasks beyond the scope of the standard job description to contribute to the overall success of the team and organization.