SERVICE CREW

HUGGING SDN BHD; George Town; On-site; MYR 24,000 - 36,000; Full time

Job summary

HUGGING SDN BHD, an ice cream and art shop in Penang, is seeking an energetic Service Crew member. You will be the face of our brand, greet guests, take orders, and ensure a delightful dining experience.

Responsibilities include handling payments with the POS, serving orders promptly, maintaining a clean dining area, and coordinating with the kitchen team. Entry-level applicants are welcome; Weekend/evening shifts required.

Qualifications

• Relevant experience in service roles is a plus, but entry-level candidates are welcome to apply.
• Strong communication and a customer-first mindset.
• Ability to stand for long periods and work in a fast-paced environment.

Responsibilities

• Greet guests, answer menu questions, provide recommendations, and handle payments using the POS system.
• Take food and beverage orders accurately, assemble items for dine-in or take-away, and serve them promptly.
• Clean, sanitize, and reset dining tables, counters, and workstation areas throughout the shift.
• Restock condiments, straws, napkins, and display cases; notify management when supplies are running low.
• Adhere strictly to all health, safety, and sanitation guidelines for food handling.
• Communicate efficiently with kitchen staff to ensure order accuracy and minimal wait times.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Job description

We are looking for an energetic and customer-oriented Service Crew member to join our ice cream + art shop. In this role, you will be the face of our establishment, ensuring every guest enjoys an exceptional dining experience. Your main responsibilities will include welcoming customers, taking accurate orders, maintaining a clean environment, and working collaboratively with the kitchen team.

Key responsibilities

Greet guests warmly, answer menu questions, provide recommendations, and handle payments using the POS system.

Take food and beverage orders accurately, assemble items for dine-in or take-away, and serve them promptly.

Clean, sanitize, and reset dining tables, counters, and workstation areas throughout the shift.

Restock condiments, straws, napkins, and display cases; notify management when supplies are running low.

Adhere strictly to all health, safety, and sanitation guidelines for food handling.

Communicate efficiently with kitchen staff to ensure order accuracy and minimal wait times.

About you

Proven experience as a Service Crew member, Cashier, or Waiter is a plus, but entry-level candidates are welcome to apply.

Excellent communication and interpersonal skills with a strong customer-first mindset.

Ability to stand, walk, and carry items for long periods during a shift.

High energy, a positive attitude, and the ability to multitask in a fast-paced environment.

Flexibility to work shifts, including weekends, evenings, and public holidays.