Service and sales executive

AEON Credit Service (M) Berhad; Putrajaya; On-site; MYR 28,000 - 50,000; Full time

Job summary

AEON Credit Service (M) Berhad is seeking a Service and Sales Executive in Putrajaya. You will handle customer inquiries about financing, cards, and insurance products, guide customers through applications, and cross-sell relevant offerings.

You will process documentation, update records, and coordinate with internal teams to resolve issues while helping meet branch sales targets. The role requires strong communication in English and local languages, a diploma in a related field, and the ability

Qualifications

• Strong customer service and interpersonal skills, with the ability to engage courteously, build trust, and handle diverse customer needs.
• Sales and negotiation abilities, including experience promoting financial products, cross-selling, and working toward sales targets.
• Communication skills in English and relevant local languages, with clear verbal and written abilities to explain products and processes.
• Basic financial and administrative skills, including handling documentation, data entry, and accuracy in processing customer applications.
• Proficiency with office software and digital tools, including POS or branch systems, mobile apps, and standard productivity applications.
• Ability to work on-site in Putrajaya, adapt to a fast-paced retail financial environment, and collaborate effectively within a team.
• Minimum of a diploma or equivalent in Business, Finance, or Marketing, with banking/consumer finance/insurance experience advantageous.
• Awareness of responsible lending practices and basic understanding of credit products with ethical service.

Responsibilities

• Provide customer-facing support for AEON Credit financing, card, and insurance products.
• Guide customers through application and approval processes.
• Promote and cross-sell relevant products to meet branch targets.
• Process documentation and update customer records accurately.
• Follow up on applications and coordinate with internal teams to resolve issues.
• Support branch sales targets, marketing activities, and maintain professionalism.

Skills

Customer service

Interpersonal skills

Sales & negotiation

Communication skills

Documentation & data entry

Team collaboration

On-site work

Education

Diploma or equivalent in Business/Finance/Marketing

Tools

POS systems

Branch systems

Mobile apps

Productivity software

Job description

Company Description AEON Credit Service (M) Berhad (“AEON Credit”) is a public limited company listed on the Main Market of Bursa Malaysia Securities Berhad since 2007. Established in 1996 and commencing operations in 1997, the company began by offering Easy Payment schemes through a wide network of retail merchants and chain stores. Following the acquisition of AEON Insurance Brokers (M) Sdn. Bhd. in 2021, the Group now distributes both conventional and takaful insurance products, including life insurance, across the AEON retail ecosystem. Today, AEON Credit’s business spans credit and prepaid cards, the AEON Wallet app, Easy Payment schemes, hire purchase for motor vehicles, personal financing, insurance brokerage, and related financial services. The Group operates five regional offices, 63 branches and service centers in major shopping areas and towns, and works with more than 8,100 participating merchant outlets nationwide, supported by a subsidiary in Kuala Lumpur.

Role Description This is a full-time, on-site Service and Sales Executive role based in Putrajaya. The Service and Sales Executive will provide customer-facing support, handling inquiries about AEON Credit’s financing, card, and insurance products, and guiding customers through application and approval processes. The role includes promoting and cross-selling relevant products, explaining features and benefits clearly, and ensuring a positive and compliant customer experience at the branch or service point. Daily tasks involve processing documentation, updating customer records, following up on applications, and coordinating with internal teams to resolve issues promptly. The executive will also contribute to meeting branch sales targets, supporting marketing activities, and maintaining high standards of professionalism and integrity.

Qualifications

• Strong customer service and interpersonal skills, with the ability to engage courteously, build trust, and handle diverse customer needs.
• Sales and negotiation abilities, including experience promoting financial products, cross-selling, and working toward sales targets.
• Communication skills in English and relevant local languages, with clear verbal and written abilities to explain products and processes.
• Basic financial and administrative skills, including handling documentation, data entry, and accuracy in processing customer applications.
• Proficiency with office software and digital tools, including POS or branch systems, mobile apps, and standard productivity applications.
• Ability to work on-site in Putrajaya, adapt to a fast-paced retail financial environment, and collaborate effectively within a team.
• Minimum of a diploma or equivalent in Business, Finance, Marketing, or related field; prior experience in banking, consumer finance, or insurance is an advantage.
• Awareness of responsible lending practices, basic understanding of credit products, and commitment to ethical and non-discriminatory service.