Service Administrator

Delta Electronics Southeast Asia & Oceania; Iskandar Puteri; Presencial; MYR 45.000 - 78.000; Jornada completa

Descripción de la vacante

Delta Electronics Southeast Asia & Oceania is seeking a detail-oriented Service Administrator to streamline field service operations, RMAs, logistics, and procurement support.

The role serves as the backbone of our service team, coordinating with engineers, warehouses, finance, and vendors to ensure accurate documentation and timely execution. Responsibilities include maintaining equipment histories, processing RMAs, coordinating shipments, and generating monthly performance reports.

Formación

• Diploma or Bachelor's degree in Business Administration, Supply Chain, Logistics, or related field.
• 3+ years of hands-on experience in service administration, procurement, logistics, inventory management, or operations support.
• Proficiency in SAP (or similar ERP systems).
• Advanced MS Office skills (Excel, Word, Outlook).
• Fluency in English and Bahasa Malaysia (written and spoken).

Responsabilidades

• Assist Service Engineers with service reports, maintenance logs, commissioning files, and related documentation.
• Maintain complete records of equipment history, warranties, and service databases with proper filing and archiving.
• Manage end-to-end RMA workflows (case registration, vendor coordination, follow-up, and closure).
• Coordinate shipments for spare parts and repair units, including DOs, packing lists, courier documentation, and tracking.
• Collaborate with warehouse and logistics teams for equipment movement across sites, vendors, and facilities.
• Issue PRs/POs for spare parts and service-related purchases; perform Goods Receipts (GR).
• Coordinate with Finance for invoice verification, vendor billing, and payment processing.
• Track PO statuses to ensure timely operational support.
• Monitor and maintain stock levels for spare parts, tools, and consumables.
• Conduct stock counts, manage tool issuance tracking, and handle reordering.
• Enforce inventory standards, labeling, storage, and asset control.
• Serve as primary contact for vendors regarding quotations, orders, RMA status, and delivery schedules.
• Collaborate with internal teams to support daily field operations.
• Prepare monthly tracking reports on RMA status, inventory levels, shipments, and PO/PR/GR statuses.

Conocimientos

Fluency in English

Fluency in Bahasa Malaysia

Educación

Diploma or Bachelor’s Degree in Business Administration / Supply Chain / Logistics

Herramientas

SAP

MS Office

Descripción del empleo

We are looking for a detail-oriented Service Administratorto streamline our field service operations, RMA workflows, logistics, and procurement support. You will serve as the backbone of our service team, collaborating cross-functionally to ensure smooth operational execution and database accuracy.

Responsibilities

• Assist Service Engineers with service reports, maintenance logs, commissioning files, and related documentation.
• Maintain complete records of equipment history, warranties, and service databases with proper filing and archiving.
• Manage end-to-end Return Material Authorization (RMA) workflows (case registration, vendor coordination, follow-up, and closure).
• Coordinate shipments for spare parts and repair units, including DOs, packing lists, courier documentation, and tracking.
• Partner with warehouse and logistics teams for equipment movement across sites, vendors, and facilities.
• Issue PRs/POs for spare parts, consumables, and service-related purchases; perform Goods Receipts (GR).
• Coordinate with Finance for invoice verification, vendor billing, and payment processing.
• Track PO statuses to ensure timely operational support.
• Monitor and maintain optimal stock levels for spare parts, service tools, and consumables.
• Conduct stock counts, manage tool issuance tracking, and handle reordering.
• Enforce inventory standards, including proper labeling, storage, and asset control.
• Act as the primary contact for vendors regarding quotations, orders, RMA status, and delivery schedules.
• Collaborate with internal teams (Logistics, Procurement, Finance, Warehouse) to support daily field operations.
• Prepare monthly tracking reports on RMA status, inventory levels, shipments, PO/PR/GR statuses, and operational metrics.
• Keep customer, vendor, and equipment master databases accurate and updated.

Requirements

• Diploma or Bachelor’s Degree in Business Administration, Supply Chain, Logistics, or a related field.
• 3+ years of hands-on experience in service administration, procurement, logistics, inventory management, or operations support.
• Proficiency in SAP (or similar ERP systems) is a strong advantage.
• Advanced skills in MS Office (Excel, Word, Outlook).
• Fluency in English and Bahasa Malaysia (both written and spoken) to communicate effectively with regional vendors and internal departments.
• Strong organizational, coordination, and multitasking capabilities.
• Solid grasp of inventory management, procurement workflows (PR/PO/GR), and vendor coordination.