Service Admin Intern

Toshiba Sales & Services Sdn Bhd; Shah Alam; On-site; MYR 13,000 - 20,000; Full time

Job summary

Toshiba Sales & Services Sdn Bhd is seeking an intern or student to assist in reviewing Work Order claim documents, verifying information against SOP, and maintaining service records.

You will help ensure accuracy of serial numbers, dates, and related documentation, while supporting filing, audits, and ASP management. The role emphasizes attention to detail, teamwork, and willingness to learn within a service department environment in Malaysia.

Qualifications

• Currently pursuing a Diploma or Degree in Business Administration, Management, Office Administration, or a related field.
• Good attention to detail and accuracy when handling documents and data.
• Basic knowledge of Microsoft Office, especially Excel and Word.
• Good organizational and time-management skills.
• Able to work independently and as part of a team.
• Responsible, organized, and willing to learn.

Responsibilities

• Assist in reviewing supporting documents for Work Order claims, including content, customer signatures, invoices, and other relevant documents.
• Verify claim information against SOP and claim requirements.
• Check product serial numbers, purchase dates, and supporting documents to ensure accuracy and completeness.
• Identify incomplete, inaccurate, or inconsistent claims and highlight them for further review.
• Assist with data entry and updating service-related records.
• Support proper filing and maintenance of service documents and claim records.
• Assist in preparing documents for internal audits and claim verification.
• Support ASP management by maintaining accurate records and documentation.
• Perform other administrative tasks as assigned by the Service Department.

Skills

Attention to detail

Time management

Independent worker

Organizational skills

Communication

Education

Diploma or Degree in Business Administration, Management, Office Administration

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Job description

Assist in reviewing supporting documents for Work Order (WO) claims, including content, customer signatures, invoices, and other relevant documents.

Verify claim information against the Company’s SOP and claim requirements.

Check product serial numbers, purchase dates, and supporting documents to ensure accuracy and completeness.

Identify incomplete, inaccurate, or inconsistent claims and highlight them for further review.

Assist with data entry and updating service-related records.

Support proper filing and maintenance of service documents and claim records.

Assist in preparing documents and information for internal audits and claim verification.

Support ASP (Authorised Service Partner) management by maintaining accurate records and documentation.

Perform other administrative tasks and duties assigned by the Service Department.

Requirements:

Currently pursuing a Diploma or Degree in Business Administration, Management, Office Administration, or a related field.

Good attention to detail and accuracy when handling documents and data.

Basic knowledge of Microsoft Office, especially Excel and Word.

Good organizational and time-management skills.

Able to work independently and as part of a team.

Responsible, organized, and willing to learn.

Toshiba Sales & Services Sdn Bhd (Co. No. 32538-D) (TSS) was founded in Malaysia on 19th April 1977. Over forty years, TSS has built up its formidable reputation as distributor of high quality Home Appliances (HA) products and Air Conditioners.

As the distributors of one of the world's leading electronic and electrical company, we strive not only to provide our customers with the leading technologically innovative products, but also through excellence in customer service. TSS will continue to provide Malaysians with cutting edge technology products that provides excellence functionality, reliability, durability and environmentally friendly features as outlined in our basic commitment