Network Operations Engineer I

Astreya Partners Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Astreya is seeking a Network Operations Engineer I in Kuala Lumpur to support global CDN deployments and network operations. You will work with multiple vendor servers, handle issues across software and hardware, and assist with ISP/partner inquiries to maintain high-performance delivery.

The role emphasizes collaboration, scripting, and problem solving with global teams, including occasional weekend work. Strong communication and fiber-optic/transport knowledge are valued.

Qualifications

• Bachelor's degree (B.S/B.A) from four-year college or university and 0 to 2 years' related experience and/or training; or equivalent combination of education and experience
• Builds stable working relationships internally
• Programming and scripting capabilities

Responsibilities

• Provide support for global production content delivery network deployments
• Understanding of production and corporate network and internet peering strategies
• Understanding of server hardware technologies relative to content delivery performance and capacity
• Day-to-day activities involve working on multiple vendor servers and various software and hardware issues
• Assist with traffic and any other queries raised by ISP/partners
• Support team in handling switches for any incidents such as input errors, CRC, RMA etc.
• Work with ISP/vendors on fixing any issues related to network
• Participate in 24/7 support with other teams across the globe
• Some weekend work may be required
• Other duties as required

Skills

Networking concepts

Scripting

Communication

Problem solving

Fiber-optic tech

Server hardware basics

Root cause analysis

Education

Bachelor's degree (B.S/B.A) from four-year college or university

Job description

What this Job Entails:

The Network Operations Engineer I is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.

Scope:

Applies company policies and procedures to resolve routine issues Works on problems of limited scope Receives detailed instructions

Your Roles and Responsibilities:

• Provide support for global production content delivery network deployments
• Understanding of production and corporate network and internet peering strategies
• Understanding of server hardware technologies relative to content delivery performance and capacity
• Day-to-day activities involve working on multiple vendor servers and various software and hardware issues
• Assist with traffic and any other queries raised by ISP/partners
• Support team in handling switches for any incidents such as input errors, CRC, RMA etc.
• Work with ISP/vendors on fixing any issues related to network
• Participate in 24/7 support with other teams across the globe
• Some weekend work may be required
• Other duties as required

Required Qualifications/Skills:

• Bachelor's degree (B.S/B.A) from four-college or university and 0 to 2 years' related experience and/or training; or equivalent combination of education and experience
• Builds stable working relationships internally
• Follows standard practice and procedures when analyzing situations or data
• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies
• Understanding of preparing root cause analysis for any network and server outages
• Programming and scripting capabilities
• Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world

Preferred Qualifications:

• Experience working in a multi-vendor network environment.
• Network certifications, including server level certifications

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

We're so glad you're here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress. Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world's most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!