Restaurant Reservations Agent - (Pre-opening) Waldorf Astoria Kuala Lumpur

Hilton; Kuala Lumpur; On-site; MYR 22,000 - 30,000; Full time

Job summary

Hilton in Kuala Lumpur is seeking a Restaurant Reservations Agent to convert enquiries into bookings, helping maximize hotel revenue and guest satisfaction. You will build relationships with guests and internal teams, including the F&B team, while supporting reservations operations and local hospitality offerings.

The role requires strong communication, organizational skills, and familiarity with hotel systems such as OnQ and Delphi; English proficiency is advantageous for translation tasks.

Qualifications

• Strong interpersonal, verbal, and written communication.
• Excellent time management and organizational abilities.
• Ability to multitask and perform under pressure.
• Self-motivated, adaptable, and a team player.
• Proficiency in hotel systems (OnQ, Delphi) and MS Office.
• English fluency is advantageous for translation tasks.

Responsibilities

• Deliver warm, welcoming service reflecting Hilton's hospitality values.
• Collaborate across Restaurant Reservations and internal stakeholders.
• Build and maintain relationships with VIPs, loyalty members, and corporate clients.
• Be proficient in reservation systems and hotel offerings; know local area.

Skills

Interpersonal skills

Organizational skills

Multitasking

Self-motivation

Hotel systems (OnQ, Delphi)

Microsoft Office

English fluency (advantageous)

Tools

OnQ

Delphi

Microsoft Office

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will maximise revenue by actively converting enquiries into confirmed bookings, ensuring profitability for the Hotel. You will develop and maintain key relationships with new and repeat guests, as well as the key internal stakeholder team, specifically the entire F&B team. As a Restaurant Reservations Agent, you're not just helping manage the restaurant's reservations operations – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Job Description

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will maximise revenue by actively converting enquiries into confirmed bookings, ensuring profitability for the Hotel. You will develop and maintain key relationships with new and repeat guests, as well as the key internal stakeholder team, specifically the entire F&B team. As a Restaurant Reservations Agent, you're not just helping manage the restaurant's reservations operations – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Warmth & Hospitality: Deliver genuine, welcoming service that reflects our commitment to being the most hospitable company in the world.
• Team & Stakeholder Collaboration: Foster strong communication and teamwork across Restaurant Reservations.
• Client & Guest Relations: Build and maintain effective relationships with VIPs, loyalty members, corporate clients, and internal teams, ensuring exceptional service.
• System & Product Knowledge: Be proficient in systems like Sevenrooms while maintaining strong knowledge of hotel offerings and the local area.
• Operational Accuracy: Accurately process reservations, maintain data integrity, and support occasional food & beverage duties as needed.
• Service & Commercial Focus: Maximize outlet revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

• Strong interpersonal, verbal, and written communication skills with a warm, professional demeanor.
• Proven organizational and administrative abilities, with excellent time management.
• Ability to multitask, stay detail-oriented, and deliver high-quality work under pressure.
• Self-motivated and adaptable, able to work independently and as part of a team.
• Proficiency in hotel systems (e.g., OnQ, Delphi) and Microsoft Office applications.
• Prior hospitality experience and fluency in English (for translation tasks) are advantageous.

About Us

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.