Senior Workplace Engineer (L2)

GoKardz Technologies; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

GoKardz Technologies in Kuala Lumpur is looking for a Senior Workplace Engineer to join the Windows Edition Product team. You will manage end-to-end application deployment in Intune and provide L3 support, addressing major incidents and technical issues.

The ideal candidate will have 3-5 years of experience with MDM strategies and strong documentation skills, focusing on entity onboarding and mass migration support. The position includes an on-call possibility and non-business hour tasks.

Qualifications

• 3-5 years experience required.
• Must have strong English C1 skills.
• Proficient in writing detailed documentation.

Responsibilities

• Manage end-to-end application deployment in Intune.
• Provide L3 support for major incidents and technical issues.
• Conduct bug analysis and fixes.

Skills

English C1

Writing skills for documentation purposes

MDM approach through Autopilot/Intune

Windows Devices management

Windows Information Protection (WIP)

MS Endpoint DLP

McAfee Cloud Proxy

F5 PerApp VPN

Knowledge of Agile/Scrum methodology

Job description

Senior Workplace Engineer

Job Description: 3-5 years experience required.

The Senior Workplace engineer will be part of the Windows Edition Product team, helping to integrate & deploy the Intune managed device, supporting AXA entities’ onboarding through profile setup & apps integration activities.

Responsibilities

• End-to-end application management (integrate-test-qualify-deploy) in Intune.
• L3 support activities (major incidents, technical issues faced by users).
• Bug analysis/fixes.
• Feature development when necessary.
• Contributing to product lifecycle management on local entity.
• App packages configured through Intune/WIP/VPN setup.
• Updating/resolving/closing SILVA incident tickets.
• Reports (Security items, device count, apps/tools reports) through Intune/Log Analytics.
• Documentation of all that will be implemented/configured.

Qualifications

• Must have skills: English C1, Writing skills for documentation purposes, MDM approach through Autopilot/Intune, Windows Devices management, Windows Information Protection (WIP).
• Nice to have skills: MS Endpoint DLP, McAfee Cloud Proxy, F5 PerApp VPN, Knowledge of Agile/Scrum methodology.

Additional Information

• The candidate will be working almost exclusively on entity onboarding, focusing on Profile setup, app integration into Intune & supporting mass migration of the entity.
• Is travel required for position? No.
• Legal Entity Department.
• Non Business Hours Possibility: Yes.
• On-call possibility: Yes.