Senior UI/UX Design Expert

TDCX; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical, insurance, and

World-class workspaces

Learning and development plans

Flexible working arrangements

Coaching and mentoring

Job summary

TDCX in Malaysia seeks a senior UX Designer to lead design tasks within product squads and own design quality across products, processes, and journeys. You will drive UX/UI design excellence, shape information architecture and visual hierarchy, and advocate for user-centered outcomes.

You will mentor junior designers, influence product roadmaps with engineering and product leads, and help scale design systems across the organization to improve consistency and impact.

Qualifications

• Candidate has deep UX design experience leading squads and driving quality.
• Experience mentoring junior designers and shaping design culture.
• Proficient in design systems and cross-platform UX research.

Responsibilities

• Lead design tasks within product squads and own design quality.
• Contribute to UI/UX design practice as a senior team member.
• Lead complex end-to-end UX research initiatives and strategies.
• Maintain, evolve and advocate for design systems and processes, setting clear design direction.
• Mentor and coach junior designers through complex problems and feedback.
• Shape squad's product roadmap alongside product and engineering leads.

Skills

UX design leadership

Mentorship

Workshop facilitation

English communication

Education

Diploma/Advanced/Higher Diploma in Multimedia Technology or Design

Bachelor's/Master's in Graphic/Web Design or Human-Computer Interaction

Tools

Claude Design

Figma AI/Make

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Lead design tasks within product squads, and take ownership and accountability for design quality across products and processes.
• Contribute to the UI/UX design practice as a senior member of the team.
• Lead complex end-to-end UX research initiatives and strategies, and drive strong UX/UI design across information architecture, cross-platform flows, layout, typography and visual hierarchy — accounting for the holistic user journey and edge cases.
• Maintain, evolve and advocate for design systems and design processes, setting clear design direction and educating cross-functional teammates to build trust in design.
• Mentor and coach junior designers through complex problems, product ideation and communication challenges, providing regular, direct and empathetic feedback to build their craft.
• Shape your squad's product roadmap alongside product and engineering leads, contributing the user's perspective and connecting design work to broader product vision and business objectives.
• Contribute to shaping design culture by driving design initiatives, owning team rituals, and organising learning opportunities within the team.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidates must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Multimedia Technology, Graphic/Web Design, Human-Computer Interaction, Design or equivalent.
• Familiarity with AI-powered design tools (e.g., Claude Design, Figma AI/Make) and an eagerness to integrate them into design workflows is required. Possesses sound judgement of when and when not to use AI tools.
• Proven experience leading design tasks within squads, taking accountability for design quality, and balancing speed and quality based on scope and customer impact.
• Able to articulate and teach a wide range of UX research methods, information architecture, cross-platform flows, and visual design fundamentals, with the ability to give clear direction to other designers.
• Experience maintaining and advocating for design systems, using a broad set of design tools and knowing which to apply for each phase of work.
• Strong design thinking and product thinking, able to shape roadmaps and connect design work to business objectives.
• Proven mentorship ability, providing regular, direct and empathetic feedback to help designers grow. Excellent verbal and written communication skills in English, able to lead workshops and stakeholder conversations that drive actionable outcomes.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.